Senior Applications Engineer - Altium

Salary: [Not Specified] Location Type: [Not Specified] Employment Type: [Not Specified]

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⚡️ Why Altium?

Altium is transforming the way electronics are designed and built. From startups to world’s technology giants, our digital platforms give more power to PCB designers, supply chain, and manufacturing, letting them collaborate as never before.

• Constant innovation has created a transformative technology, unique in its space.
• More than 30,000 companies and 100,000 electronics engineers worldwide use Altium.
• We are growing, debt-free, and financially strong, with the resources to become #1 in the EDA industry.

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About the Role

We are seeking an enthusiastic and motivated Senior Applications Engineer with a focus on Altium product expertise. This role is responsible for providing technical assistance to Customers and Sales Managers, managing priority customer issues and workflows. You will also provide support for other team members, including assistance in troubleshooting and documenting the most complex and difficult issues.

A Day in the Life of Our Sr. Product Support Engineer:

• Take ownership and support a prioritized customer base and accounts defined by management.
• Provide escalation resources and document/disseminate information for broader consumption surrounding technical issues as raised by Applications Engineering, Technical Marketing, Sales Management, and R&D.
• Support the entire customer base through a variety of mediums, with a focus on FAQ, Knowledge Base Articles, Online Help, and Community Forum participation.
• Log all issues, updating activities to tickets, and escalated tickets.
• Create various types of topic-based content, such as online help, online user guides, video tutorials, knowledge base articles, quick start guides, and more.
• Provide live coaching and assistance to team members.
• Gain early access to pre-released products and features for testing and preparing for Technical Teams.
• Maintain a high level of knowledge and professionalism.

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Who You Are and What You'll Need for This Position

Qualifications:

• Bachelor’s degree in Electrical, Electronics, Computer, or Mechatronics Engineering.
• A solid understanding of electronic design software, verification, and automation.
• Strong Experience with Altium products is a requirement.
• 6+ years of previous experience as an Altium Applications Engineer is preferred.
• Previous experience in a Technical Support role is preferred.
• Fluent in English.
• Fluency in additional languages is a plus.
• Excellent Verbal and Written communication skills.

Skills and Experience:

• Ability to regularly mentor and assist Applications Engineers.
• Deep knowledge in two or more of the following areas:
  • Understanding of Data Management applications (e.g., PLM, ERP, MRP, PDM) is preferred.
  • Experience with Complex PCB Simulation/Signal Integrity/Analysis is a plus.
  • Experience in technical demonstrations and presenting training materials.
• Must possess excellent group and interpersonal communication and presentation skills, written skills, and the desire to work in a fast-paced environment with passion and enthusiasm for Altium Corporate Goals, Visions, Products, and Solutions.
• Willingness and ability to travel as required with short or no notice.
• Be driven, self-managed, and motivated.

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Working Conditions

This job will require occasional travel. When not traveling, time will be spent in the office fielding escalations from the technical team and proactively assisting with the AE team casework.

Physical Requirements:

• There may be some lifting required at some locations, carrying training materials into the training room.

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United States Benefits

• 🏥 Medical, Dental, Vision Plans and HSA and FSA accounts.
• ❤️ Basic Life and AD&D insurance; disability coverage where applicable.
• 🌅 Retirement 401(k) Plan Option with Altium match.
• 🧘 Calm App and Employee Assistance Program.
• 🏖 Paid holidays plus a “Choice Day” off per quarter.
• ✈️ Paid time-off on arising schedule upon key milestones.
• 🤒 Sick time for Dr. appointments or personal needs.