Sr. Product Manager, Onboarding & Safety at Twitch

San Francisco, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Live Streaming, Gaming, Entertainment, TechnologyIndustries

Requirements

8+ years of product management experience, with at least 4 years focusing on trust & safety, community health, or user protection products at consumer platforms (counts time as engineer as PM time)
Proven track record developing authentication systems, content moderation tools, user protection features, and/or community health products at scale
Deep understanding of online safety regulations and compliance requirements across multiple jurisdictions
Demonstrated ability to balance competing priorities: platform growth, user trust, safety needs, and regulatory compliance
Experience managing complex multi-stakeholder initiatives involving policy, legal, trust & safety experts, and community health teams
Strong understanding of nuanced user behavior, community standards, and varying safety needs across different user segments and age groups
Excellent communication skills and ability to influence senior leadership on safety-critical decisions

Responsibilities

Own and develop account-related features that drive both growth and user safety across all user segments
Design and implement complex user flows for age assurance, parental controls, and passwordless authentication experiences
Ensure compliance with global safety and health regulations including COPPA, GDPR-Age, UK Age Appropriate Design Code, and emerging legislation
Lead strategy for age verification and minor protection features, setting the standard for how Twitch protects young users
Balance user friction with necessary data collection to optimize for both safety outcomes and platform growth
Drive platform health through strategic account management decisions that impact millions of users
Partner closely with community product, design, engineering, legal, policy, trust & safety, and data teams to deliver comprehensive solutions
Translate complex regulatory requirements into actionable product requirements and elegant user experiences

Skills

Product Management

Trust & Safety

Onboarding

Age Assurance

Parental Controls

Passwordless Authentication

COPPA

GDPR

UK Age Appropriate Design Code

User Experience

Regulatory Compliance

Community Health

Twitch

Interactive live streaming for gaming and esports

About Twitch

Twitch is an interactive live streaming platform that focuses on video game streaming, esports broadcasts, and creative content. It allows gamers and content creators to share their gameplay and creative processes in real-time, engaging with viewers through chat and other interactive features. The platform generates revenue through advertisements, subscriptions, and the sale of virtual goods, enabling content creators to earn money from their streams via viewer subscriptions, donations, and sponsorships. What sets Twitch apart from its competitors is its strong community aspect, which fosters interaction and engagement between streamers and viewers, creating a unique and immersive experience in the digital entertainment space. The goal of Twitch is to provide a platform where content creators can thrive and connect with their audience while offering viewers an engaging and entertaining experience.

San Francisco, CaliforniaHeadquarters

2011Year Founded

$34MTotal Funding

ACQUISITIONCompany Stage

Consumer Software, Entertainment, GamingIndustries

10,001+Employees

Benefits

Medical, Dental, Vision & Disability Insurance

401(k)

Maternity & Parental Leave

Flexible PTO

Commuter Benefits

Amazon Employee Discount

Risks

Competition from YouTube Gaming and Facebook Gaming is intensifying.

Short-form video platforms like TikTok are drawing viewers away from Twitch.

Concerns over content moderation could lead to regulatory scrutiny.

Differentiation

Twitch offers real-time engagement through interactive chat and live streaming features.

The platform supports diverse content, including gaming, esports, and creative streams.

Twitch enables monetization for creators via subscriptions, donations, and sponsorships.

Upsides

Mainstream brands like KFC and Wendy's are collaborating with Twitch streamers.

Celebrities and politicians are using Twitch to reach wider audiences.

Organizations are hosting large-scale virtual events on Twitch, expanding its use cases.

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