Sr. Product Manager – AI & Agentic Solutions

About Upwork

Upwork ($UPWK) is the world’s human and AI-powered work marketplace that connects businesses with highly skilled, AI-enabled independent talent from across the globe. From entrepreneurs to Fortune 100 enterprises, companies rely on Upwork’s trusted platform and its mindful AI companion, Uma, to find and hire expert talent, leverage AI-powered work solutions, and drive business transformation. With on-demand access to professionals spanning more than 10,000 skills across AI & machine learning, software development, sales & marketing, customer support, finance & accounting, and more, Upwork enables businesses of all sizes to scale, innovate, and build agile teams for the age of AI and beyond. Upwork’s platform has facilitated more than $25 billion in economic opportunity for talent around the world.

About the Role: Sr. Product Manager, AI & Agentic Solutions

We are seeking a Sr. Product Manager, AI & Agentic Solutions to lead the creation of innovative, user-facing products at the intersection of AI, agentic systems, and online marketplaces. In this strategic role, you will take 0-to-1 ideas from concept to launch, applying product expertise, technical understanding, and customer insight to shape how emerging technologies transform the way businesses and independent talent connect. You will collaborate with engineering, design, research, and go-to-market teams to develop agent-based tools, human-in-the-loop systems, and AI-native workflows. Your leadership will guide both near-term execution and the long-term vision for one of Upwork’s most forward-looking product areas. This is an opportunity to experiment with new technologies, test innovative engagement models, and create products that deliver measurable impact for our users.

Responsibilities

• Lead the full product lifecycle for AI and agent-based solutions, from discovery and definition to launch, iteration, and scaling.
• Define and maintain a product roadmap that balances near-term deliverables with long-term innovation.
• Collaborate with engineering and design to scope, build, and deliver features that meet user needs and business goals.
• Partner with research and analytics to uncover opportunities, validate concepts, and guide decision-making using data-driven insights.
• Engage with customers to gather feedback, identify pain points, and translate insights into actionable improvements.
• Stay current on advancements in AI, machine learning, and agentic systems to assess emerging capabilities.
• Align and coordinate cross-functional teams, ensuring timely delivery against success metrics.

What it takes to catch our eye

• Proven experience leading cross-functional product initiatives with measurable business and customer impact.
• Ability to operate effectively in evolving, ambiguous environments while balancing speed with thoughtful decision-making.
• Strong communication skills to translate technical concepts for diverse audiences and stakeholders.
• Technical fluency and experience with developer-focused tools or platforms.
• Familiarity with AI and machine learning concepts, including exposure to model training, evaluation, or deployment.
• Curiosity, adaptability, and a growth mindset that embraces emerging technologies and change.

Come change how the world works.

At Upwork, you’ll shape the future of work for a global, remote-first workforce, creating economic opportunities for professionals worldwide. While we have a physical office in Palo Alto, we currently hire full-time employees in 34 U.S. states, making it easier than ever to join our mission from wherever you call home. Our culture is built on trust, risk-taking, customer focus, and excellence, all in service of our core mission: to create economic opportunities so people have better lives. We embrace authenticity and inclusion, encouraging everyone to bring their whole selves to work. Personal and professional growth is a priority here, supported through