Sr Product Manager

Position Overview

• Location Type: [Not specified]
• Job Type: Full-time
• Salary: [Not specified]

Upwork is the world's largest work marketplace, connecting businesses with highly skilled professionals globally. Companies of all sizes, from startups to Fortune 100 enterprises, rely on Upwork to access expert talent, utilize AI-powered work solutions, and achieve significant business outcomes. The Upwork platform has facilitated over $20 billion in economic opportunities for professionals worldwide, covering over 10,000 skills including AI and machine learning, software development, sales and marketing, customer support, and finance and accounting.

The Product team at Upwork is dedicated to transforming how people connect and work. This team spearheads key growth initiatives, particularly in developing AI-powered experiences to streamline workflows and empower millions of users.

We are seeking a Senior Product Manager to lead our AI Workflows and Project Assistant initiatives. This role is highly cross-functional, requiring you to define strategy and drive execution for intelligent, in-platform tools designed to help freelancers and clients align faster, maintain organization, and manage complex projects efficiently. You will collaborate closely with engineering, design, research, and data teams to deliver intuitive and reliable AI features.

Requirements

• 3–5 years of product management experience in a fast-paced tech, SaaS, or platform environment.
• Hands-on experience building or integrating AI or workflow automation into live products.
• Proficiency in driving execution and coordination using Jira, QA processes, and agile practices.
• Strong communication and collaboration skills across cross-functional teams.
• A resourceful, builder’s mindset with a passion for creating user-first experiences from concept to completion.

Responsibilities

• Define and own the roadmap for AI-powered workflows and project assistant capabilities, focusing on measurable business outcomes.
• Collaborate with engineering, design, research, and analytics teams to deliver impactful features rapidly.
• Translate ambiguous opportunities into well-scoped product initiatives with clear priorities and milestones.
• Leverage customer insights, user behavior data, and market dynamics to shape high-quality solutions.
• Manage product development using Jira and Confluence, ensuring execution aligns with goals and timelines.
• Partner with platform and AI/ML teams to ensure scalable and responsible AI integration into the product.
• Measure feature success through experiments and key metrics, iterating quickly based on findings.

Company Information

Upwork is a remote-first company that aims to change how the world works by creating economic opportunities for professionals globally. While there is a physical office in Palo Alto, Upwork hires full-time employees in 21 U.S. states.

Culture and Values:

• Built on trust, risk-taking, customer focus, and excellence.
• Core mission: to create economic opportunities for better lives.
• Embraces authenticity and inclusion, encouraging employees to bring their whole selves to work.
• Prioritizes personal and professional growth through development programs, mentorship, and Upwork Belonging Communities.

Benefits:

• Comprehensive medical coverage for employees and their families.
• Unlimited Paid Time Off (PTO).
• 401(k) plan with matching contributions.
• 12 weeks of paid parental leave.
• Employee Stock Purchase Plan (ESPP).

Learn more about Upwork's values, working principles, and employee experience on the Life at Upwork page.

Application Instructions

[Not specified]