Fraud Operations Specialist
Ramp$72,000 - $147,000/year
Full Time
Mid-level (3 to 4 years), Senior (5 to 8 years)
Sr. Operations Representative - Disputes and Fraud at Capital One
Muntinlupa, National Capital Region, Philippines
Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Graduate
- Communication skills in delivering appropriate, direct, and straightforward information
- Customer orientation in understanding and listening to customer concerns
- Problem solving skills in recommending solutions to address customer needs and expectations
- Strong attention to detail and good judgment
- Ability to handle difficult calls and sensitive information
- Team-player
- Computer-literate
- Willing to be trained
- 1 year of experience in banking industry preferred for Fraud and Disputes Operations
Responsibilities
- Take inbound calls and make outbound calls to handle fraud and dispute-related concerns and recommend optimal solutions within desired levels of customer service delivery
- Investigate and analyze account activity to identify and assess potential fraud and disputed transactions
- Interact directly with customers to validate transaction details, ensure accurate claims filing, and uphold account security
- Take appropriate action based on findings, including processing fraud and dispute claims in line with established procedures and compliance standards
- Account Servicing: Listen attentively to customers to address issues/questions responsibly; update account information as requested; transfer customers to appropriate departments as needed
- Display expertise in product and service knowledge; understand and adhere to company policies and procedures
- Complete and pass assessments of required trainings within timelines to prevent potential job risks
- Handle inbound and outbound calls to identify and investigate possible fraudulent activities, take actions on securing account protection, and assist customers and merchants in clearing fraud and dispute concerns
Skills
Fraud Investigation
Dispute Resolution
Customer Service
Inbound Calls
Outbound Calls
Account Servicing
Problem Solving
Communication Skills
Attention to Detail
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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