Solutions Consulting Manager
FleetioFull Time
Expert & Leadership (9+ years)
The ideal candidate possesses 7 years of presales experience, including experience managing presales teams as a first-line manager. A strong understanding of standard approaches to coaching, mentoring, and managing individual contributors is essential, as is the ability to motivate and inspire a growing team of Presales Solutions Consultants. Experience in Value-Based Selling or Solution Selling, along with a thorough understanding of the SaaS market space, PaaS solutions, and Service Management practices, is required. Additionally, experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is necessary, along with experience working in a fast-growing IT environment including software, cloud, or customer experience.
The Sr Mgr, Solution Consulting - Data Fabric will ensure Solution Consultants demonstrate relevance to customers, fully discover customer business and technical problems, and deliver high-quality presentations and demonstrations. They will execute proofs of concept successfully when needed, comprehend and document business value, and ensure customer commitment to the ServiceNow solution. This role involves developing team members according to business demands and individual professional goals, and maintaining a recruiting pipeline of potential SC candidates. The manager will work with regional sales managers to prioritize Solution Consulting efforts, assign resources to sales opportunities, and evaluate progress against goals. They will also assign resources to marketing and demand generation efforts, develop and deploy team training curriculums, and evaluate team members regularly through observation and feedback. Managing day-to-day activities such as resource scheduling conflicts, expense review and approval, and activity reporting is also a key responsibility.
Cloud-based platform for digital workflows
ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.