ServiceNow

Sr Mgr, Solution Consulting - Data Fabric

Austin, Texas, United States

Not SpecifiedCompensation
Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Enterprise Software, Cloud Computing, AI TechnologyIndustries

Requirements

The ideal candidate possesses 7 years of presales experience, including experience managing presales teams as a first-line manager. A strong understanding of standard approaches to coaching, mentoring, and managing individual contributors is essential, as is the ability to motivate and inspire a growing team of Presales Solutions Consultants. Experience in Value-Based Selling or Solution Selling, along with a thorough understanding of the SaaS market space, PaaS solutions, and Service Management practices, is required. Additionally, experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving is necessary, along with experience working in a fast-growing IT environment including software, cloud, or customer experience.

Responsibilities

The Sr Mgr, Solution Consulting - Data Fabric will ensure Solution Consultants demonstrate relevance to customers, fully discover customer business and technical problems, and deliver high-quality presentations and demonstrations. They will execute proofs of concept successfully when needed, comprehend and document business value, and ensure customer commitment to the ServiceNow solution. This role involves developing team members according to business demands and individual professional goals, and maintaining a recruiting pipeline of potential SC candidates. The manager will work with regional sales managers to prioritize Solution Consulting efforts, assign resources to sales opportunities, and evaluate progress against goals. They will also assign resources to marketing and demand generation efforts, develop and deploy team training curriculums, and evaluate team members regularly through observation and feedback. Managing day-to-day activities such as resource scheduling conflicts, expense review and approval, and activity reporting is also a key responsibility.

Skills

Solution Consulting
Data Fabric
AI
Cloud-based platform
Salesforce
Team Management
Recruiting
Training Development
Resource Allocation
Customer Relationship Management
Business Value Documentation
Proof of Concept (PoC) Execution

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters
2004Year Founded
$81.5MTotal Funding
IPOCompany Stage
Consulting, Consumer Software, Enterprise SoftwareIndustries
10,001+Employees

Benefits

Generous family leave
Flexible PTO
Matched Donations
Retirement benefits
Annual learning stipends
Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.
Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.
The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.
The company focuses on large enterprises, providing tailored solutions for diverse industries.
ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.
The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.
ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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