Sr. Manager of Renewals

United States

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Not SpecifiedCompensation

Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cybersecurity, SaaSIndustries

Requirements

Candidates should possess 8+ years of experience leading renewals or customer success teams in B2B SaaS environments, with at least 3 years in a global or senior leadership capacity. Demonstrated success in building and scaling high-performing renewals teams in both startup and established enterprise settings is required. Strong strategic thinking, proven ability to manage complex customer relationships and renewal negotiations with enterprise clients, and a deep understanding of SaaS metrics (NRR, GRR, churn, expansion) and renewal forecasting methodologies are essential. Experience implementing renewal frameworks, incentive plans, and performance KPIs, along with excellent communication and presentation skills, are also necessary.

Responsibilities

The Sr. Manager of Renewals will build, lead, and scale the global renewals function to drive retention, minimize churn, uncover growth opportunities, and optimize recurring revenue. This role involves developing and executing a global renewals strategy focused on maximizing net revenue retention, building and scaling a team of renewal managers, and designing/implementing scalable processes and playbooks. Key responsibilities include partnering with Sales, Customer Success, Legal, and Finance teams to streamline the renewals process, defining and tracking KPIs for renewals performance, leveraging data to identify trends and forecast renewals, and ensuring renewal motions align with customer needs and value delivery.

Skills

Renewals Management

Customer Retention

Churn Reduction

SaaS Business Models

Renewal Strategies

Team Leadership

Cross-functional Collaboration

Data-driven Decision Making

Customer Lifecycle Management

1Password

Password management and secure access solution

About 1Password

1Password provides a password management and secure access solution that helps businesses manage and protect their sensitive information. The platform allows employees to securely access applications and share important data like logins and documents while keeping other information private. It operates on a subscription model, offering various plans to meet the needs of different organizations. 1Password integrates with existing identity and access management systems such as Azure AD and Okta, enabling automatic employee provisioning and enhancing security without disrupting workflow. The goal of 1Password is to help businesses improve their cybersecurity measures while ensuring ease of use and maintaining productivity.

Toronto, CanadaHeadquarters

2005Year Founded

$894.9MTotal Funding

SERIES_CCompany Stage

Enterprise Software, CybersecurityIndustries

1,001-5,000Employees

Benefits

👶 Maternity and parental leave top up programs

👟 Wellness spending account

🏝 Generous PTO policy

💖 Company-wide wellness days off scheduled throughout the year

🧠 Complimentary Headspace membership

🩺 Comprehensive health coverage

📈 Employee stock option program for all full time employees

💸 Retirement matching program

💡 Training budget, 1Password University access, and learning sessions

🔑 Free 1Password account (and friends and family discount!)

🤝 Paid volunteer days

🌎 Employee-led DEI&B programs and ERGs

🏠 Fully remote environment

🏆 Peer-to-peer recognition through Bonusly

Risks

Emerging competitors offer similar features at lower prices, threatening market share.

Potential IPO delays could impact financial strategy and growth plans.

Integration challenges with Trelica may lead to operational inefficiencies.

Differentiation

1Password offers AES 256-bit encryption for secure password management.

The platform integrates seamlessly with IAM systems like Azure AD and Okta.

1Password provides customizable search and organization features for user convenience.

Upsides

Growing demand for passwordless authentication boosts 1Password's innovation opportunities.

Partnerships with Microsoft and Google expand 1Password's market reach.

Remote work trends increase the need for secure access management tools.

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