Sr. Manager of Renewals

About 1Password

At 1Password, we’re building the foundation for a safe, productive digital future. Our mission is to unleash employee productivity without compromising security by ensuring every identity is authentic, every application sign-in is secure, and every device is trusted. We innovated the market-leading enterprise password manager and pioneered Extended Access Management, a new cybersecurity category built for the way people and AI agents work today. As one of the most loved brands in cybersecurity, we take a human-centric approach in everything from product strategy to user experience. Over 165,000 businesses and millions of people trust us to provide seamless, secure access to their most critical information. If you're excited about the opportunity to contribute to the digital safety of millions, to work alongside a team of curious, driven individuals, and to solve hard problems in a fast-paced, dynamic environment, then we want to hear from you. Come join us and help shape a safer, simpler digital future.

Job Summary

We are seeking an experienced and strategic Sr. Manager of Renewals to build, lead and scale our global renewals function. This leader will be responsible for driving retention, minimizing churn, uncovering growth opportunities and optimizing recurring revenue across our customer base. The ideal candidate brings 8+ years of experience building, managing, and mentoring high-performing renewal management teams at both fast-paced startups and established enterprise environments.

As the Sr Manager of Renewals, you will work cross-functionally with Customer Success, Finance, and Operations to define and execute scalable renewal strategies that align with our customer lifecycle and business objectives. This role demands a data-driven, customer-focused leader with deep knowledge of SaaS business models and renewal best practices across regions.

Key Responsibilities

Strategic Leadership

• Develop and execute a global renewals strategy focused on maximizing net revenue retention, minimizing customer churn and identifying growth opportunities.

Team Management

• Build, scale, and lead a team of regional and global renewal managers, fostering a culture of accountability, performance, and continuous improvement.

Process Optimization

• Design and implement scalable, repeatable processes and playbooks for renewals across all customer segments and geographies.

Cross-Functional Collaboration

• Partner with Sales, Customer Success, Legal, and Finance teams to streamline the renewals process, align on customer outcomes, and improve the overall customer experience.

Data & Reporting

• Define and track KPIs for renewals performance.
• Leverage data to identify trends, forecast renewals, and report progress to executive leadership.

Customer Engagement

• Ensure that renewal motions are aligned with customer needs and value delivery, contributing to long-term customer satisfaction and loyalty.

Tools & Systems

• Work closely with RevOps and IT to ensure tools such as Salesforce, Gainsight, or other CRM/CSM platforms effectively support renewals workflows.

Qualifications

• 8+ years of experience leading renewals or customer success teams in B2B SaaS environments, with at least 3+ years in a global or senior leadership capacity.
• Demonstrated success building and scaling high-performing renewals teams in both startup and established enterprise settings.
• Strong strategic thinking with the ability to influence cross-functional stakeholders and executive leadership.
• Proven ability to manage complex customer relationships and renewal negotiations with enterprise clients, and create and execute scaled strategies for downmarket clients.
• Deep understanding of SaaS metrics (NRR, GRR, churn, expansion) and renewal forecasting methodologies.
• Experience implementing renewal frameworks, incentive plans, and performance KPIs.
• Excellent communication and presentation skills, with the ability to lead through influence.

Location Type

Remote

Employment Type

FullTime