Sr. Manager, Consumer Intelligence - Corporate Strategy at Capital One

McLean, Virginia, United States

Capital One Logo
Not SpecifiedCompensation
Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries

Requirements

  • Bachelor’s degree
  • At least 3 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination
  • At least 1 year of people management experience
  • Preferred Qualifications
  • Experience identifying and solving qualitative and quantitative problems independently in a constantly changing environment
  • Experience managing and prioritizing among multiple parallel projects
  • People management and development skills
  • Strong written and verbal communication skills
  • At least 5 years of experience in Strategy Consulting, Business Analysis, Consumer Insights, Corporate Strategy, or a combination

Responsibilities

  • Lead and develop a high-performing team of strategy associates, including shaping the vision for their roles and success and team culture, in addition to overseeing their project work
  • Guide your team’s scope, figuring out what topics are most impactful for the team to tackle, and developing relationships with senior leaders to influence decisions
  • Develop consumer survey research and insights on high impact topics, with a focus on how consumers are thinking, feeling, and behaving
  • Craft compelling stories rooted in rigorous analysis to influence senior executives
  • Advance the thinking on what’s possible with customer and competitive insights, working with others on the team and vendors to manage and evolve our data and survey portfolio

Skills

strategy consulting
market research
consumer insights
competitive benchmarking
survey design
data analysis
team leadership
project management
executive communication

Capital One

Offers diverse financial products and services

About Capital One

Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.

McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees

Benefits

Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program

Risks

Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.

Differentiation

Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.

Upsides

Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.

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