Sr Manager, Client Account Services at T. Rowe Price

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Asset Management, Financial ServicesIndustries

Requirements

Bachelor's degree or the equivalent combination of education and relevant experience
8+ years of total relevant work experience

Responsibilities

Researches best practices and competitive practices to develop recommendations for changes to client operations processes and protocols
Services the ongoing investment operational needs of complex clients, including identifying data trends and analysis to support operational needs
Consults with clients and addresses highly complex, nonstandard servicing requirements
Raises awareness and teaches others how and when to escalate issues
Communicates on a regular basis with highly complex and challenging clients and their service providers to deliver high-quality services
Monitors risk and engages in problem solving by critically questioning and analyzing practices that impact the client experience
Recommends process changes to client operations that will have impact across T. Rowe Price clients based on expertise and knowledge of best practices
Leads internal activities and initiatives designed to improve the client operations process and ensure a high-quality client experience
Helps develop process improvements
Works with internal and external contacts to identify opportunities to improve business processes and to increase the level of client service
Responsible for highly complex activities related to client operations and anticipating issues that can arise
Reviews data analysis to identify issues and provides recommendations for resolution
Resolves highly complex operational issues as required, in accordance with the regulatory requirements and consumer laws
Reviews client operations processes and procedures and may recommend enhancements

Skills

client operations

data analysis

process improvement

regulatory compliance

operational issue resolution

trend analysis

client servicing

best practices research

T. Rowe Price

Global asset management and investment advisory services

About T. Rowe Price

T. Rowe Price provides investment advisory services and retirement solutions to individual investors, financial intermediaries, and institutions. The firm employs a disciplined investment approach supported by extensive research to deliver long-term value. It generates revenue mainly through management fees based on the assets it manages, which amounted to $1.569 trillion as of June 30, 2024. T. Rowe Price serves a wide range of clients, including individual investors, retirement plan sponsors, and institutional investors like endowments and foundations. Its global reach and experienced investment teams enable the firm to offer various investment strategies and products, helping clients achieve their financial goals.

Baltimore, MarylandHeadquarters

1937Year Founded

$78,115.8MTotal Funding

IPOCompany Stage

Quantitative Finance, Financial ServicesIndustries

10,001+Employees

Benefits

Paid Volunteer Time

Parental Leave

Learning & Growth Resources

Matching Charitable Gifts

Health Care Benefits

Generous Retirement Plan

Risks

Increased competition from AI-powered platforms challenges T. Rowe Price's traditional strategies.

Departure of key personnel may impact T. Rowe Price's wealth management capabilities.

High valuations of AI startups could divert capital from traditional asset management firms.

Differentiation

T. Rowe Price offers a comprehensive range of investment strategies across various asset classes.

The firm emphasizes long-term value through disciplined investment and extensive research capabilities.

T. Rowe Price's global reach and diverse client base enhance its market position.

Upsides

Growing interest in AI-driven investment strategies presents new opportunities for T. Rowe Price.

The rise of quantum technology aligns with T. Rowe Price's focus on tech startups.

Collaboration trends in biotech offer potential investment opportunities in genetic medicine.

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