Sr. Manager AMS and IT Operations Support at Thermo Fisher Scientific

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Pharmaceutical, Life Sciences, TechnologyIndustries

Requirements

Bachelor’s degree in Computer Science, Information Technology, Engineering, or related field (Master’s preferred)
10 - 14 years of IT experience, with at least 4 years in a leadership role supporting pharmaceutical or life sciences manufacturing environments
Deep understanding of GxP regulations, CSV (Computer System Validation), and data integrity principles
Proven expertise in ITSM, IT operations, and application management services
Hands-on knowledge of OT networking, production systems, and manufacturing IT
Strong people management, communication, and collaborator engagement skills
Experience working in pharmaceutical or life sciences environments

Responsibilities

Establish, guide, and coordinate a team with expertise in GxP IT functions, OT network infrastructure, and application support services
Develop a culture of compliance, operational excellence, and continuous improvement
Act as the main point of contact for handling operational and application support issues in the COE
Ensure all IT operations and support activities within the COE adhere to GxP, FDA, EMA, and other relevant regulatory requirements
Direct the management of incident, problem, and change processes for GxP systems
Drive compliance with data integrity, audit trail, and validation standards
Oversee support for OT networks and production systems, ensuring robust connectivity and security
Work closely with site IT and engineering teams to uphold uptime and compliance in manufacturing environments
Coordinate the provision of application support, maintenance, and improvements for production and laboratory systems
Coordinate with business collaborators and global IT to align AMS activities with operational priorities
Partner with corporate IT on infrastructure, security, and network initiatives, bridging the knowledge gap around GxP requirements
Liaise with global and regional IT, business users, and compliance teams to ensure alignment and effective service delivery
Direct AMS and IT support for manufacturing and lab applications
Supervise management of occurrences, issues, and modifications for regulated systems
Partner with site engineering and IT teams to maintain OT network performance and security
Align AMS delivery with business priorities and compliance standards
Mentor and grow a team focused on innovation and learning
Foster a culture of learning and continuous improvement within the COE

Skills

Key technologies and capabilities for this role

GxPIT OperationsOT NetworkingApplication SupportIncident ManagementProblem ManagementChange ManagementRegulatory ComplianceFDAEMATeam LeadershipData Integrity

Questions & Answers

Common questions about this position

What is the work location for this position?

The position is located at the IT Center of Excellence in India.

What is the employment type and work schedule?

This is a full-time position with a standard Monday-Friday work schedule in an office environment.

What salary or compensation is offered for this role?

This information is not specified in the job description.

What key skills and expertise are required for this role?

The role requires expertise in GxP IT functions, OT network infrastructure, application support services, regulatory compliance including FDA and EMA, data integrity, and validation standards.

What does the company culture emphasize for this team?

The role involves developing a culture of compliance, operational excellence, and continuous improvement within the team.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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