(Sr.) Learning and Development Lead at eBay

Tokyo, Japan

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, RetailIndustries

Requirements

Bachelor’s degree in education
Passion for Learning and Development

Responsibilities

Collaborate with the operations team to identify focus category training needs that support frontline teammates in delivering great customer experiences to both meta stone and AG customers
Design Focus Category training content based on the APAC business and customers’ need (2-3 training courses at most)
Facilitate comprehensive training programs that enhance customer service skills and promote a customer-centric mindset
Facilitate training with effectiveness, adjust delivery method based on different audiences, measure training effectiveness, and generate learning insights
Lead regional projects by aligning organization goals and ensuring successful execution from end to end
Implement and streamline work processes to drive business success through global projects and workstreams
Serve as the go-to person for learning-related queries, partnering with global colleagues to ensure alignment with SOW, Framework, and Playbook expectations
Interact comfortably with all levels of leadership, including managers across multiple functions and regions
Support GCX and AI Adoption & Capability initiatives to improve teammate performance and drive transformation
Implement governance around learning teams to drive consistent best practices and shorten time to proficiency
Drive and support monthly and quarterly reviews, proactively reporting on learning initiatives and results
Integrate learning data and insights into actions for continual improvement
Promote inclusivity, respecting diverse cultures and backgrounds of teammates and customers
Engage with eBay Communities to further social impact and create an internal culture of value and belonging

Skills

Key technologies and capabilities for this role

Training Needs AnalysisLearning DesignFacilitationStakeholder ManagementProject LeadershipCustomer-Centric InitiativesCommunicationInclusivityCross-Functional Collaboration

Questions & Answers

Common questions about this position

Is this a full-time position?

Yes, this is a full-time role.

What locations are considered for this role?

The role is based in Japan with consideration for other APAC locations except China, depending on experience and qualifications.

What key skills are required for the Learning and Development Lead role?

The role requires strategic thinking, passion for learning and development, professionalism, excellent communication skills, inclusivity, ability to engage diverse audiences, and effective communication with team leaders and managers.

What is the company culture like at eBay?

eBay fosters a culture where customers are the compass, authenticity thrives, bold ideas are welcome, everyone can bring their unique selves, and it promotes inclusivity, global cross-functional work, and avoiding silos.

What makes a strong candidate for this position?

Strong candidates demonstrate eBay’s Cultural DNA and operational values, have experience in training needs analysis, content design, facilitation, project leadership, and the ability to align with business goals while promoting customer-centricity.

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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