Sr IT Application Specialist at National Information Solutions Cooperative (NISC)

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Utilities, Broadband, SoftwareIndustries

Requirements

Technically skilled and self-driven professional
Foundational ability to interpret code and API calls
Strong security mindset
Proactive problem-solver who thrives in complex technical environments
Strong troubleshooting skills
Comfortable working independently and collaborating across teams
Hybrid work schedule: minimum 3 days per week in office (Cedar Rapids, IA; Lake Saint Louis, MO; Mandan, ND), including Tuesdays and Wednesdays
Willingness to provide after-hours technical support
Commitment to NISC’s Statement of Shared Values
Preferred: 5+ years of related experience
Preferred: Working scripting knowledge (Bash, Python, PowerShell, etc.)
Preferred: Moderate knowledge of API calls and automating repetitive tasks with programming languages
Preferred: Working knowledge of Identity Management/SSO solutions (e.g., Okta)
Preferred: Basic knowledge of telephony systems, VoIP, etc

Responsibilities

Co-own the full lifecycle implementation of moderately complex internal, on-premise, or cloud-based applications spanning many users and integration points
Interpret code to assist with and understand initiatives around automation and data transformation
Assist and may own implementation of on-premise or cloud-based applications
Assist and may own the ongoing maintenance of broader and more moderately complex internal IT applications
Write basic level scripts and utilize API calls to automate administrative tasks or conduct data transformation for specific systems
Prepare Change Requests and follow-up to resolution
Provide second-tier support in researching and troubleshooting to resolve IT application problems or issues
Support general business needs and moderately complex administration functions within and between other internal IT teams
Follow forced changes implemented by vendors and may coordinate with other groups/departments in anticipation of the change
Serve as a subject matter expert within specific IT applications (e.g., Okta, Entra ID, Microsoft 365, Threatlocker, MDM platforms, Atlassian suite, RingCentral)
Participate in proof of concepts for new solutions
Train employees on technical applications and team processes
Recommend and/or implement changes or enhancements to IT applications for better efficiencies or security controls
Participate in new vendor selections
Other duties as assigned

Skills

Key technologies and capabilities for this role

OktaEntra IDMicrosoft 365ThreatlockerMDMAtlassianRingCentralAPIAutomationSecurityTroubleshooting

Questions & Answers

Common questions about this position

What is the work arrangement for this position?

The role is hybrid after an initial training period, requiring a minimum of 3 days per week in the office from Cedar Rapids, IA; Lake Saint Louis, MO; or Mandan, ND, with Tuesdays and Wednesdays mandatory. Virtual office options are available for candidates in approved states with applicable experience.

What key skills are required for this Sr IT Application Specialist role?

Candidates need a foundational ability to interpret code and API calls for automation, a strong security mindset, proactive problem-solving, strong troubleshooting skills, and comfort working independently while collaborating across teams.

What applications will I work with in this role?

The role involves ownership of key enterprise applications such as Okta, Entra ID, Microsoft 365, Threatlocker, MDM platforms, the Atlassian suite, and RingCentral, with opportunities to grow into a subject matter expert.

What is the company culture like at NISC?

NISC is Member-focused, quality driven, and value priced, with a mission to serve members and communities through innovative software and outstanding support; it has been ranked in ComputerWorld’s Best Places to Work for twenty-two years.

What makes a strong candidate for this position?

A technically skilled, self-driven professional who can take ownership of enterprise applications, interpret code for automation, maintain a strong security mindset, and excel in troubleshooting complex issues while collaborating across teams stands out.

National Information Solutions Cooperative (NISC)

Software solutions for broadband and utilities

About National Information Solutions Cooperative (NISC)

National Information Solutions Cooperative (NISC) provides software solutions for the broadband and utility industries, helping clients like electric cooperatives and telecommunications companies improve customer engagement and service efficiency. Their products include tools for capital credit management, consumer analytics, and service provisioning, which assist clients in managing operations and providing detailed energy usage data to customers. NISC operates on a subscription-based model, offering ongoing support and updates, which ensures a steady revenue stream. The company's goal is to maximize client return on investment through exceptional customer support and tailored software solutions.

Lake Saint Louis, MissouriHeadquarters

2000Year Founded

VENTURE_UNKNOWNCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Hybrid Work Options

Risks

Emerging tech startups pose competition in the utility and broadband sectors.

Rapid technological advancements may strain NISC's resources for software updates.

Potential regulatory changes could necessitate costly adjustments to NISC's solutions.

Differentiation

NISC is a cooperative, owned by its Member-Owners, ensuring deep industry insight.

Over 11 million consumers use NISC's IT systems across multiple regions.

NISC offers a comprehensive suite of SaaS solutions tailored for utility and broadband industries.

Upsides

Increased demand for smart grid technology aligns with NISC's energy management solutions.

The rise of 5G technology benefits NISC's telecommunications clients.

NISC's DERMS program addresses the expansion of distributed energy resources.

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