Sr Front Desk Specialist at BlueSky Breckenridge at Vacasa

Breckenridge, Colorado, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Hospitality, Vacation RentalsIndustries

Requirements

Technical computer skills on laptops, tablets, and mobile devices
Professional communication skills (in-person, email, phone, video calls, texts)
Ability to work well under pressure in a fast-paced environment
Excellent time management with ability to handle frequent changes and interruptions
Highly responsive and reliable
Strong attention to detail
Adherence to all company policies and procedures
Availability to work Sunday through Saturday, including early mornings and evenings
Physical ability to use hands to finger/handle/feel, reach with hands/arms, stand/sit/walk for extended periods, reach overhead/below waist, push/pull/lift up to 25 lbs regularly, lift/move up to 50 lbs occasionally, bend/stoop/squat/kneel/twist

Responsibilities

Act as first point of contact for guests, vendors, and occasionally owners in the local management office
Handle incoming phone calls, occasional outbound calls, emails, and chats regarding reservations, statements, or concerns
Assist with creation and delegation of maintenance and housekeeping tickets (if applicable)
Verify unit availability for scheduling vendor or realtor visits
Meet and maintain Vacasa standards/metrics (guest satisfaction, accuracy, efficiency, inquiry conversion to reservations)
Build and maintain relationships and communications with internal support teams
In some locations, supervise other Guest Service employees

Skills

Customer Service

Phone Support

Email Response

Chat Support

Ticketing Systems

Guest Relations

Vendor Management

Computer Proficiency

Supervisory Skills

Vacasa

Vacation rental management and property services

About Vacasa

Vacasa operates in the vacation rental market, providing property management services to homeowners and travelers. The company manages vacation rental properties for homeowners, taking care of marketing, booking, cleaning, and maintenance to help them maximize their rental income. Vacasa uses technology to optimize pricing and streamline operations, which helps ensure high occupancy rates and positive guest experiences. Unlike many competitors, Vacasa also offers additional services such as interior design and real estate brokerage, enhancing support for property owners. The goal of Vacasa is to deliver strong financial returns for homeowners while creating memorable stays for guests.

Portland, OregonHeadquarters

2009Year Founded

$617.2MTotal Funding

IPOCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Retirement Plan

401(k) Company Match

Health Savings Account/Flexible Spending Account

Paid Vacation

Paid Sick Leave

Risks

Increased competition from Airbnb could impact Vacasa's market share.

Merger with Casago may lead to integration challenges affecting service delivery.

Issuance of $30 million notes may increase financial leverage and obligations.

Differentiation

Vacasa uses AI-driven tools for dynamic pricing and operational efficiency.

The company offers comprehensive property management, including marketing, booking, and maintenance.

Vacasa provides additional services like interior design and real estate brokerage.

Upsides

Increased demand for vacation rentals due to safer, private accommodations during the pandemic.

Growing interest in sustainable rentals attracts environmentally conscious travelers to Vacasa.

The rise of 'workcations' allows Vacasa to market longer stays to remote workers.

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