Sr. Forward Deployed Engineer at RapidSOS

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Public Safety, Technology, Emergency ServicesIndustries

Requirements

Strong Technical Background: At least 5+ years of relevant experience in an engineering role with at least 3+ of those years in a technical customer-facing role
Pre-sales Experience: Selling complex API-based products or SaaS products including technical discovery, presenting demos, etc
Cloud Knowledge: Familiarity with a cloud platform (AWS, GCP, Azure) in a SaaS environment
A Marathon Runner and a Strategist: Patient, proactive, and motivated by the long-term pursuit of solving complex, deep challenges. Values building trusted, enduring relationships over quick wins

Responsibilities

Act as the primary, embedded technical owner and trusted advisor for a portfolio of strategic clients, building deep, long-term relationships from the engineer level to the C-suite
Develop unparalleled technical mastery of both the RapidSOS intelligent safety platform and your client's specific, complex technical ecosystem
Lead complex diagnostic sessions, using elite listening skills to identify the root cause of technical challenges, not just the symptoms
Architect, design, and co-develop novel solutions to solve unique client challenges, turning ambitious "moonshot" ideas into reality
Move beyond reactive support by proactively analyzing client systems, anticipating future needs, and developing a strategic technical roadmap for long-term success
Build and maintain deep trust through patience, empathy, and savvy political navigation of complex client organizations
Identify and scope new expansion opportunities from your position of trust, demonstrating how RapidSOS can deliver further value to grow the account
Serve as the client's technical advocate within RapidSOS, collaborating with Product, Engineering, and other internal teams to ensure their needs are met and their voice is heard

Skills

Key technologies and capabilities for this role

Client-FacingTechnical ArchitectureSolution DevelopmentPublic Safety TechnologyAI IntegrationStrategic PartnershipConsultative EngineeringRelationship Building

Questions & Answers

Common questions about this position

What is the salary or compensation for the Senior Forward Deployed Engineer role?

This information is not specified in the job description.

Is this a remote position or does it require being on-site with clients?

This information is not specified in the job description.

What key skills are needed for this Senior Forward Deployed Engineer role?

Key skills include elite listening for diagnostics, architecting and co-developing novel solutions, strategic technical roadmapping, and building long-term client relationships with patience, empathy, and political navigation.

What is the company culture like at RapidSOS?

RapidSOS has a mission-driven, ambitious, and inclusive team culture founded on values of trust and safety, pioneering, urgency, and purpose over pride, where people innovate, collaborate, grow, and make an impact.

What makes a strong candidate for this Senior Forward Deployed Engineer position?

A strong candidate is a marathon runner and strategist motivated by solving deep challenges, building long-term relationships, acting as a patient and proactive technical advisor, and turning moonshot ideas into reality for strategic clients.

RapidSOS

Connects emergency services with critical data

About RapidSOS

RapidSOS provides an intelligent safety platform that connects individuals in emergencies with emergency services by gathering critical data from connected devices, apps, and sensors. This data is verified using artificial intelligence and securely transmitted to safety agents and first responders. The company partners with device manufacturers and public safety agencies to integrate its technology, allowing for real-time data sharing during crises. RapidSOS aims to modernize the 911 system, making emergency responses more efficient and effective.

New York City, New YorkHeadquarters

2012Year Founded

$386.9MTotal Funding

SERIES_CCompany Stage

Government & Public Sector, AI & Machine LearningIndustries

201-500Employees

Benefits

Flexible Work Hours

Risks

Integration challenges with AI technologies may delay emergency response.

Privacy concerns from camera sharing partnerships could lead to regulatory scrutiny.

Reliance on partnerships for revenue is risky if partners face financial instability.

Differentiation

RapidSOS integrates real-time data from 540M+ devices into emergency response systems.

The company partners with Apple for Emergency SOS Live Video integration.

RapidSOS's Harmony AI acts as a co-pilot for 911 telecommunicators.

Upsides

Partnerships with Eagle Eye Networks enhance situational awareness with real-time visual data.

Acquisitions like eDispatches expand field responder communication capabilities.

The Safety Pioneer Program fosters innovation with public safety agencies.

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