Sr. End Point Protection EDR/MDR Engineer- On Site in Halifax- NS at DXC Technology

Halifax, Nova Scotia, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, CybersecurityIndustries

Requirements

College Degree required or equivalent experience
5-7 years’ experience in EDR solutions such as Carbon Black, Crowdstrike, and Microsoft Defender in customer environments
5+ years IT Experience in customer delivery/customer service
5 Technical Industry Standard Certifications in Security and/or Network
Network and/or Security Operations Center Industry Experience
Relevant industry qualification where applicable
Working knowledge of IDS/IPS, VPN Technologies, Authentication Software, Microsoft and Citrix environments
Excellent verbal and written communication skills
Advanced troubleshooting skills in a technical environment
Excellent analytical and problem-solving skills
Advanced Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Telephone and remote support experience, E-support experience, knowledge, and resolution ability
Knowledge and confidence to act as point of expertise and trusted advisor for peers and customers
Understand and utilize Information Technology Information Library (ITIL)
Comfortable managing technical issues as well as customer business impact

Responsibilities

Implementing MDR Security technologies in customer environments (e.g., Carbon Black, Crowdstrike, Microsoft Defender MDR)
Providing on-going run support of implemented technologies
Working changes based on standard service measures and Change Management guidelines
Providing technical training to other Support Team members
Mentoring junior members of the team
Troubleshooting change implementation problems
Documenting customer infrastructure, configuration, and processes
Liaising with vendors to support customer devices and environments
Allocating tasks to staff
Organizing holidays and training
Discussing and resolving problems
Evaluating and implementing unique or complex MDR Security Endpoint technologies in customer environments
Reviewing and resolving complex business issues
Engaging team members for support to ensure SLAs are met
Acting as a mentor and guide for other employees
Providing direction and guidance to process improvements
Articulating clearly, recommending, and explaining resolutions and enhancements to clients
Reporting to management
Ensuring performance of staff is of a high standard
Leading technical action plans or providing expertise to teams or projects

Skills

Carbon Black

CrowdStrike

Microsoft Defender

EDR

MDR

Endpoint Protection

Change Management

Troubleshooting

Security Technologies

DXC Technology

IT services for enterprise modernization and management

About DXC Technology

DXC Technology provides IT services to large enterprises, focusing on modernizing their critical systems and operations. The company uses the Enterprise Technology Stack to enhance IT infrastructure, optimize data architectures, and ensure security across various cloud environments, including public, private, and hybrid. DXC operates on a contractual basis, offering consulting, system integration, and managed services to help clients improve their IT operations. What sets DXC apart from competitors is its strong commitment to innovation, sustainability, and corporate responsibility, which has earned it recognition as one of the Most Responsible Companies. The goal of DXC Technology is to be a trusted partner for enterprises, helping them achieve scalable and secure IT solutions while promoting inclusion and diversity within its workforce.

McLean, VirginiaHeadquarters

2017Year Founded

$14.6MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

10,001+Employees

Risks

Emerging IT service providers offer cost-effective solutions, threatening DXC's market share.

Rapid technological changes may outpace DXC's innovation, risking service obsolescence.

Economic downturns could reduce IT spending, impacting DXC's long-term contract revenue.

Differentiation

DXC Technology is a Fortune 500 global IT services leader.

The company specializes in modernizing mission-critical systems for large enterprises.

DXC's Enterprise Technology Stack ensures security and scalability across cloud environments.

Upsides

DXC is recognized as a leader in the 2024 Magic Quadrant for Outsourced Digital Workplace Services.

The Quercus AI platform collaboration with Ferrovial and Microsoft enhances DXC's innovation capabilities.

DXC's role in transforming Italy's healthcare sector showcases its expertise in digital transformation.

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