Sr. Director, Product Management - Experience & Platform at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, Telecommunications, EntertainmentIndustries

Requirements

Experience leading product management for social, forums, or community platforms
Ability to create an environment where great ideas are heard, evaluated, and invested in
Proven track record guiding other product leaders, removing roadblocks, and overseeing the entire product lifecycle
Strong coaching and team development skills
Expertise in fostering alignment and partnership between product, engineering, and cross-functional teams
Leadership experience providing direction to large/complex teams in a business function
Capability to implement strategy and address highly complex issues
Proficiency in using quantitative/financial information to assess, manage, improve, and report business performance
Experience contributing to organizational business strategy development
Skills in interpreting business strategy and developing aligned organizational objectives
Background managing multiple teams of professionals
Understanding of Comcast’s Operating Principles and commitment to customer-first approaches

Responsibilities

Own the end-to-end vision and execution of Comcast’s social and community platforms, spanning owned forums and third-party social channels
Define, monitor, and drive KPIs for community health, sentiment, engagement, and platform performance
Ensure the forums strategy evolves in step with emerging GEO needs
Conduct competitive baseline analysis and benchmarking to inform strategy and elevate Comcast’s position as a leader in digital community experiences
Forge a deep, operational partnership with Assisted Operations teams to ensure alignment of response quality, volume management, escalation protocols, and customer experience standards
Champion ethical, inclusive, and accessible design across all community touchpoints
Shape the long-range platform vision and lead prioritization of features and capabilities supporting multi-tenant needs and scalable engagement
Align product strategy with Comcast’s broader business goals and customer experience objectives
Seamlessly integrate social and forum insights into product development, support, and marketing strategies
Establish robust reporting structures to track community engagement, behavioral trends, and platform performance
Drive ongoing refinement of social and forum platforms based on real-time data, user feedback, and evolving customer expectations
Own the customer experience by thinking and acting in ways that put customers first and provide seamless digital options

Skills

Product Management

Strategy

Product Lifecycle

Team Leadership

Cross-functional Collaboration

Engineering Partnership

Quantitative Analysis

Financial Reporting

Consumer Products

Platform Development

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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