[Remote] Director of Social Media at Vonage

United States

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Not SpecifiedCompensation

N/AExperience Level

N/AJob Type

Not SpecifiedVisa

N/AIndustries

Requirements

8-10 years of experience in social media
3+ years of leadership experience
Hands-on experience with a social media management system such as Sprinklr or Sprout
Strong attention to detail with a commitment to accuracy and quality
Experience managing a team of social media professionals
Excellent written communication and proofreading skills
Ability to manage multiple requests and meet deadlines in a fast-paced environment
Strong team player with a proactive, problem-solving mindset
Legal authorization to work in the USA

Responsibilities

Define and execute a social media strategy aligned with overall business goals
Prioritize social media channels and create specific presence and posting strategies
Work with brand and editorial team to refine existing content and create new content optimized for social media
Create and manage social media calendar in collaboration with key stakeholders
Create and manage crisis communications processes for social media
Manage day-to-day social media operations including planning, monitoring, and measurement
Manage social media team to ensure alignment of resources and continuous development
Define, manage, and optimize social media tech stack
Work with marketing analytics teams to measure social media performance
Work with marketing leadership to define overall goals, objectives, and KPIs for social media

Skills

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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