[Remote] Director of Social Media at Vonage

United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Cloud Communications, MarketingIndustries

Requirements

Ability to manage multiple requests and meet deadlines in a fast-paced environment
Strong team player with a proactive, problem-solving mindset
8-10 years of experience in social media and 3+ years of leadership experience
Hands-on experience with a social media management system such as Sprinklr or Sprout
Strong attention to detail with a commitment to accuracy and quality
Experience managing a team of social media professionals
Excellent written communication and proofreading skills
Legal authorization to work in the USA (no sponsorship available)
Located within the Eastern Time Zone of the United States (for remote candidates)

Responsibilities

Work with marketing leadership to define overall goals, objectives, and KPIs for social media
Define and gain consensus on overall social media strategy aligned to goals and objectives
Prioritize social media channels and create specific presence and posting strategies for priority channels (including LinkedIn, X, YouTube, Instagram)
Work with brand and editorial team to refine existing content and create new content optimized for social media delivery
Create and manage social media calendar in collaboration with key stakeholders (corporate communications, brand, events, business units)
Create and manage crisis communications processes for social media in conjunction with overall crisis management processes
Manage day-to-day operations including planning, monitoring, and measurement; develop standard operating procedures
Manage social media team to ensure alignment of resources to needs and continuous development of team capabilities
Define, manage, and optimize social media tech stack to ensure ability to manage and monitor social presence
Work with marketing analytics teams to measure social media performance

Skills

Key technologies and capabilities for this role

Social Media StrategyLinkedInX (Twitter)YouTubeInstagramContent CreationSocial Media CalendarCrisis CommunicationsTeam ManagementKPIsSocial Media AnalyticsMarketing AnalyticsTech Stack Optimization

Questions & Answers

Common questions about this position

Is this role remote-friendly?

The role is open to fully remote candidates located within the Eastern Time Zone of the United States.

What experience is required for this position?

Candidates need 8-10 years of experience in social media, 3+ years of leadership experience, hands-on experience with a social media management system such as Sprinklr or Sprout, and experience managing a team of social media professionals.

What is the salary for the Director of Social Media role?

This information is not specified in the job description.

What key skills make a strong candidate for this role?

Strong candidates will have the ability to manage multiple requests and meet deadlines in a fast-paced environment, be strong team players with a proactive, problem-solving mindset, strong attention to detail, and excellent written communication and proofreading skills.

What are the location and visa requirements for this job?

The position is open to fully remote candidates in the Eastern Time Zone of the US; legal authorization to work in the USA is required, and sponsorship is not available.

Vonage

Cloud-based communication services for businesses

About Vonage

Vonage provides cloud-based communication services to businesses of all sizes, from small startups to large enterprises. Its main offering is the Communications Platform as a Service (CPaaS), which allows companies to integrate voice, messaging, video, and data capabilities directly into their applications and processes. This integration helps businesses enhance customer engagement and streamline internal communications. Additionally, Vonage offers Unified Communications as a Service (UCaaS), which combines various communication tools into one platform, and Contact Center as a Service (CCaaS), which focuses on advanced customer service solutions. Unlike many competitors, Vonage operates on a subscription-based model, supplemented by usage-based fees, ensuring a steady income while allowing flexibility for clients. The goal of Vonage is to modernize communication infrastructure for businesses across various industries, improving their operational efficiency and customer service.

Holmdel Township, New JerseyHeadquarters

2001Year Founded

$361.9MTotal Funding

IPOCompany Stage

Consulting, Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Remote Work Options

Hybrid Work Options

Risks

Leadership changes may disrupt strategic continuity at Vonage.

Regulatory pressures in India could challenge the Airtel partnership.

Adoption hurdles may slow the transition from SMS to Rich Communications Services.

Differentiation

Vonage offers a flexible portfolio of cloud-based communication applications and APIs.

The company provides CPaaS, UCaaS, and CCaaS solutions for diverse business needs.

Vonage's subscription and usage-based revenue model ensures financial stability and growth.

Upsides

Increased demand for integrated communication solutions boosts CPaaS and UCaaS markets.

Partnership with Airtel Business opens opportunities in the growing Indian market.

Collaboration with SAP enhances Vonage's competitive edge in AI-driven solutions.

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