Sr. Director, APAC Service Solutions at Illumina

Singapore, Singapore, Singapore

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Biotechnology, Genomics, HealthcareIndustries

Requirements

Substantial knowledge and experience in progressive leadership within a service and support organization or equivalent business leadership experience
Demonstrated ability to lead, influence, and collaborate across organizational boundaries
Demonstrated ability to define long-term strategy and translate this into operational plans that can be deployed and measured
Demonstrated knowledge of and use of basic financial tools to manage the business (e.g., revenue/COGS/etc.)
BA/BS in Business or related field or BS/MS in Life Sciences
Typically requires a Bachelor’s degree and a minimum of 20 years of related experience, with 12+ years of Management experience

Responsibilities

Develops and drives multi-year strategy around revenue generation, margin expansion, customer experience, and employee experience
Create and execute programs that support the customer journey to speed instrument purchase through to revenue recognition
Provides pre-sale and post-sale support to Illumina sales team
Partner with the regional commercial team to create and deliver solutions (e.g., workflow consulting & proof of concept) that supports growth in the region
Partner with the global service and solutions team to ensure that global service and solution products meet needs of regional customers
Provide project management support for large deals including presales and deal execution
Cultivates a strong team that acts as the VOC for product development (e.g., managing Beta testing activities to support better product launches)
Partner with global team to establish uniform service standards and processes by which to monitor performance
Develop and maintain an environment that encourages excellence, accountability, and personal development for all employees
Manages customer relations for Sr. level customers on site escalations and resolution
Ensures the Service and Solutions organization develops and executes strategies and programs to manage hot-accounts, customer escalations, and resolutions
Partners with the Quality organization on audits (internal, external, and customer), CAPA resolutions, quality issue communication to customers, and ensuring successful customer satisfaction through the whole process

Skills

Key technologies and capabilities for this role

Revenue GrowthMargin ExpansionCustomer ExperienceEmployee ExperienceStrategic PlanningService DeliveryProfessional ServicesProof of ConceptTrainingWorkflow ConsultingGenomic ProjectsSales SupportTeam LeadershipProgram ExecutionCross-Functional Partnership

Questions & Answers

Common questions about this position

What is the reporting structure for the Sr. Director, APAC Service Solutions role?

The role reports to the Global VP of Service Solutions with a strong dotted line to the Head of Region.

What are the main responsibilities of this position?

The role leads the APAC services and solutions organization, responsible for instrument services delivery, professional services like proof of concept and training, large genomic projects, profitable revenue growth, and customer experience.

What is the salary or compensation for this role?

This information is not specified in the job description.

Is this position remote or does it require working in an office?

This information is not specified in the job description.

What does Illumina's company culture emphasize?

Illumina emphasizes being part of something bigger, surrounded by extraordinary people, inspiring leaders, and world-changing projects, with an environment that encourages excellence, accountability, and personal development.

Illumina

Supports genomics startups through funding and resources

About Illumina

Illumina focuses on fostering innovation in the genomics industry by supporting startups through its Illumina Accelerator program. This program helps entrepreneurs create, launch, and grow genomics-focused companies by providing funding and resources. The accelerator operates in two main locations: the San Francisco Bay Area and Cambridge, UK. Illumina Accelerator has successfully invested in 68 genomics startups, which have collectively raised over $1 billion in venture capital. What sets Illumina apart from its competitors is its strong partnership with leading venture capital investors and its dedicated focus on the genomics sector. The goal of Illumina is to build a thriving ecosystem for genomics innovation, enabling new companies to emerge and advance the field.

San Diego, CaliforniaHeadquarters

1998Year Founded

$27.2MTotal Funding

IPOCompany Stage

Venture Capital, BiotechnologyIndustries

5,001-10,000Employees

Risks

Over-reliance on NVIDIA's AI technology may limit flexibility in AI solution adoption.

Standardizing proteomics data across platforms could challenge Illumina's data reliability.

Single-flow-cell NovaSeq X System might cannibalize sales of higher-end models.

Differentiation

Illumina leads in genomic sequencing with advanced AI integration and multiomic data analysis.

The company offers innovative array-based solutions for DNA, RNA, and protein analysis.

Illumina's global expansion includes a new Global Capability Center in Bengaluru.

Upsides

Collaboration with NVIDIA enhances drug discovery and clinical development through AI integration.

Pilot proteomics program with UK Biobank aims to generate crucial reference datasets.

Single-cell sequencing kits make high-throughput sequencing accessible to smaller labs.

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