[Remote] Director, Global Clinical Operations - APAC at Carrot Fertility

Remote

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, Fertility Care, Family HealthIndustries

Requirements

10+ years of professional experience, with 5+ years of experience specifically focused on APAC markets in an operations and strategy-related capacity
3+ years of direct people management experience
Business-level proficiency in English (fluency and/or proficiency in additional languages highly desired)
Strong knowledge and understanding of current trends in healthcare across the APAC region (experience in fertility, family-building and/or hormonal health highly preferred)

Responsibilities

Lead, mentor, and develop a team of operational and clinically-focused employees and consultants, empowering them to leverage their deep APAC-specific expertise to support the growth of operations across the region
Deepen regional-specific insights and knowledge to enhance the depth and breadth of Carrot’s journeys, programs, and offerings; oversee and support the strategic expansion of programs and journeys into new markets across the region
Manage the health and growth of the clinic/provider ecosystem, including supporting the team with providing high-touch collaboration with partner providers across the APAC region
Oversee and support the incorporation of up-to-date, evidence-based clinical practices and procedures into Carrot’s benefit determination guidelines that align with country/region-specific clinical and regulatory standards
Own the team-wide delivery of efficient, high-value insights to member and customer services teams to support a best-in-class client experience; support external calls to support customers and prospects, as needed
Support the development and successful execution of team and department-wide KPIs, SLAs, and OKRs

Skills

Key technologies and capabilities for this role

Clinical OperationsHealthcare ManagementTeam LeadershipProvider Network ManagementOperational InfrastructureMember ServicesCustomer ServicesGo-to-Market StrategyAPAC HealthcareStrategic Planning

Questions & Answers

Common questions about this position

What does the team structure look like for this role?

This role sits within the Operations department and involves leading a team of operationally and clinically-focused employees and consultants. You will closely partner with other regionally-focused clinical operations teams, the broader Operations department, as well as product, legal, member-facing, client-facing, and advisory-focused individuals and teams, reporting directly to the VP, Global Clinical Operations for APAC, EMEA, and LATAM.

What are the primary responsibilities of this position?

Key responsibilities include team leadership to mentor operational and clinically-focused employees and consultants, deepening regional insights to optimize and expand clinical programs into new APAC markets, managing the clinic/provider network with high-touch collaboration, and overseeing localization of evidence-based clinical practices and standards.

What expertise is required for this role?

The role requires deep expertise in the Asia-Pacific healthcare landscape, along with operational and clinical leadership to drive regional growth of clinical programs, provider networks, and infrastructure.

Is this role remote or does it require a specific location?

This information is not specified in the job description.

What is the salary or compensation for this position?

This information is not specified in the job description.

Carrot Fertility

Global fertility care platform offering comprehensive support

About Carrot Fertility

Carrot Fertility offers a global platform for comprehensive fertility care, including services like education, IVF, pregnancy support, and fertility preservation. The platform connects users with over 10,000 providers in more than 130 countries, ensuring inclusive access to care for individuals of all backgrounds. Carrot's unique single embryo transfer (SET) program has the highest success rates among fertility benefits providers, and it also claims to reduce C-section rates through expert support. The company's goal is to provide affordable and evidence-based fertility services to individuals and corporate partners.

San Francisco, CaliforniaHeadquarters

2016Year Founded

$111.1MTotal Funding

SERIES_CCompany Stage

Financial Services, HealthcareIndustries

201-500Employees

Benefits

Healthcare coverage

Telehealth resources

Productivity stipend

Co-working spaces

Paid parental leave

401k

Home office stipend

Flexible time off policy

Risks

Increased competition from similar fertility care platforms may impact Carrot's market share.

Economic downturns could reduce corporate spending on fertility benefits, affecting Carrot's revenue.

Data privacy concerns with digital expansion may lead to regulatory scrutiny.

Differentiation

Carrot Fertility offers a pioneering single embryo transfer program with high success rates.

The company provides a comprehensive, inclusive fertility care platform across 130 countries.

Carrot's multilingual platform enhances accessibility, offering services in multiple languages and currencies.

Upsides

Growing demand for fertility benefits in corporate wellness programs boosts Carrot's market potential.

CarrotMatch platform enhances personalized and streamlined fertility care, improving user satisfaction.

Partnerships with health organizations enhance Carrot's integrated health solutions and market position.

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