Sr. Director, Airframe Maintenance and Field Support at Jet Support Services

Dallas, Texas, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Aviation, Aerospace MaintenanceIndustries

Requirements

Proven leadership experience managing maintenance events
Experience in planning and managing maintenance events for a fleet operator
Strong technical knowledge of airframe Maintenance
Strategic mindset with operational execution excellence
At least 10 years of experience in Business Aviation
Bachelor’s degree in aviation field preferred
Excellent Microsoft Excel, Word, and PowerPoint skills
Strong interpersonal skills
Ability to read and write articulately and analytically
Clear understanding of relevant technical skills
Ability to multi-task and work well under pressure

Responsibilities

Lead, mentor, and develop the field support team to ensure processes and procedures are consistently followed
Ensure the team is delivering world-class customer service while minimizing overall maintenance cost
Drive the team to strengthen their relationships with key vendors and customers
Own and manage relationships with JSSI’s key vendors
Develop and strengthen relationships with main shops where JSSI’s maintenance events take place
Actively engage in negotiations with vendors and suppliers regarding JSSI’s Airframe Business
Collaborate with JPL to ensure material availability and cost efficiency for every event
Visit MRO’s/Shops on a regular basis
Contribute to cross-functional efforts to deliver an accurate Airframe Business forecast
Ensure budget accuracy by driving best practices within the Airframe and Field Support teams
Identify opportunities for savings and efficiencies while maintaining service quality
Serve as a liaison between JPL and JSSI to ensure timely parts procurement for Airframe events
Support Underwriting with insights on potential cost variances and event-related risks
Act as the primary bridge between customers and the technical team to prevent and resolve complications
Strengthen relationships with customers
Deliver the best quality service
Leverage technology to improve process efficiency
Act as the leader for the transition from Salesforce to Elevate, ensuring a seamless changeover

Skills

Key technologies and capabilities for this role

Airframe MaintenanceTeam LeadershipVendor ManagementBudget ManagementProcurementCost ControlCustomer Relationship ManagementNegotiationForecastingMRO Operations

Questions & Answers

Common questions about this position

What compensation or benefits are offered for this role?

JSSI offers competitive and comprehensive compensation packages that reflect team members' contributions and talent.

Is this position remote or does it require office presence?

This information is not specified in the job description.

What skills and qualifications are required for this role?

Candidates need proven leadership experience managing maintenance events, experience planning and managing maintenance for a fleet operator, strong technical knowledge of airframe maintenance, at least 10 years in Business Aviation, and excellent Microsoft Excel, Word, and PowerPoint skills.

What is the team structure like for this position?

The role leads a high-performing team of Technical Advisors that supports JSSI's HCM customers on scheduled and unscheduled maintenance events.

What makes a strong candidate for this Sr. Director role?

A strong candidate has a strategic mindset with operational execution excellence, strong interpersonal skills, ability to multi-task under pressure, and a Bachelor’s degree in aviation field preferred.

Jet Support Services

Provides aircraft maintenance and financial services

About Jet Support Services

Jet Support Services, Inc. (JSSI) specializes in providing maintenance support and financial services for the business aviation sector, catering to owners and operators of jets, turboprops, helicopters, and piston aircraft. The company’s main product is the Hourly Cost Maintenance Program (HCMP), which allows clients to manage their maintenance expenses with predictable, fixed hourly rates covering everything from routine inspections to major overhauls. JSSI also offers parts leasing services, enabling clients to efficiently order necessary parts for their aircraft, and advisory services that provide expert guidance on maintenance and management. What sets JSSI apart from competitors is its comprehensive suite of services designed to enhance the efficiency and reliability of aircraft maintenance, along with its strong focus on customer support. The company aims to minimize downtime for its clients and maximize the operational readiness of their aircraft.

Chicago, IllinoisHeadquarters

1989Year Founded

DEBTCompany Stage

Financial Services, AerospaceIndustries

201-500Employees

Benefits

Health coverage - We win at wellness. At JSSI, we believe that healthy and happy employees are better poised to make an impact in today’s global workforce. To that end, we provide industry-leading benefits plans that stay competitively priced for our employees and their families year after year.

Paid time off - We win at work-life balance. Our vacation benefits are highly competitive and increase based on tenure. In addition to our generous package of vacation, holidays, and sick days, JSSI also offers a Charitable Services Day in which employees are paid for a day of volunteering with a charity of their choosing.

Retirement package - We help prepare for a winning future. We all know the importance of saving for the future. In an effort to encourage our employees to plan for their retirement, JSSI provides an employer match to employee 401(K) contributions by matching 75% of employee contributions on up to 6% of eligible earnings.

Transporation - Move to win. Our commuter benefits plan gives JSSI employees the opportunity to set aside pre-tax dollars to put towards the inevitable use of parking and/or public transit to get to work each day.

Risks

Increased competition from companies advancing sustainable aviation technologies may impact JSSI's market share.

Expansion in Latin America poses risks related to economic instability and regulatory challenges.

Recapitalization may lead to increased financial scrutiny and pressure on operational decisions.

Differentiation

JSSI offers the only hourly cost maintenance program for all business aircraft types.

JSSI's global network of certified technical advisors ensures comprehensive maintenance support.

JSSI Parts Leasing provides efficient parts ordering and leasing for various aircraft models.

Upsides

JSSI's expansion in Latin America captures growing demand in the business aviation market.

The introduction of JSSI PartsHub enhances operational efficiency for clients.

Strong financial backing from Blackstone supports JSSI's growth and innovation.

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