SR DIR Product Management - Claims

Position Overview

• Location Type: Remote/Hybrid
• Job Type: Full-time
• Salary: Not specified

Sagent is seeking a seasoned Senior Director, Product Management to lead their Claims product teams. This role is crucial in shaping the future of Sagent's innovative products that streamline operations and enhance customer experiences in the mortgage industry.

Why you'll LOVE Sagent:

You could work anywhere. We know you are talented and looking for something inspiring and impactful. A place where you will make a difference and have a great time doing it! By choosing Sagent, you can be part of our mission to make loans and homeownership simpler and safer for all consumers. You power Sagent!

Your day-to-day at Sagent:

Product Strategy and Vision:

• Develop and communicate a clear product vision and strategy aligned with the company’s overall goals.
• Drive innovation in claims servicing technology, ensuring our products remain at the forefront of the industry.

Leadership and Team Management:

• Lead and inspire a team of product managers and business analysts, fostering a collaborative and high-performing culture.
• Oversee the claims products, providing strategic direction and ensuring alignment with company objectives.

Product Lifecycle Management:

• Manage the end-to-end product lifecycle, from ideation and design to development, launch, and ongoing optimization.
• Work closely with cross-functional teams, including engineering, marketing, and sales, to deliver high-quality, customer-focused products.

Market Analysis and Customer Insights:

• Conduct market research to identify opportunities, trends, and competitive landscapes.
• Gather and analyze customer feedback and insights to inform product enhancements and new feature development.

Regulatory Compliance:

• Stay informed about regulatory changes in the mortgage industry and ensure that our products comply with all relevant standards and requirements.

Requirements:

• Bachelor’s Degree in business, computer science, and/or related field and 8+ years of experience, with at least 3 years in a leadership role within a SaaS or financial technology company.
• 10+ years of experience in loan servicing, including any area, such as Support.
• Previous experience managing software product or educational equivalent (e.g., Pragmatic Institute, 280 Group, others).
• 3+ years of experience working on an Agile team in SaaS product management.
• Excellent oral, written, and presentation skills with the ability to convey technical concepts to non-technical stakeholders clearly.
• Strong leadership skills with experience leading cross-functional teams and driving products to completion.
• Analytical mindset, comfortable using data to inform decision-making and product improvements.
• Willingness to travel occasionally (up to 20%).

Perks!

As a Sagent Associate, you will be eligible to participate in our benefit programs beginning on Day #1! We offer a comprehensive package including:

• Remote/Hybrid workplace options
• Health Benefits
• Unlimited Flexible Time Off
• Family Planning Services
• Tuition Reimbursement
• Paid Family Leave
• 401(k) Matching
• Pet Insurance
• In-person and Virtual Social Experiences
• Career Pathing
• Focus Time Fridays
• And much more!

About Sagent:

Sagent is transforming the mortgage servicing industry by bringing the modern experience customers now expect from loan originations to loan servicing. Our platform lets customers manage their home-owing lives from anywhere while giving servicers lower costs, scale compliance and higher servicing values through full market cycles. Sagent is a joint venture that combines Fiserv Inc.'s decades of industry expertise with the innovation and agility of a technology-focused company.