Claims Manager
American Family Insurance Group- Full Time
- Junior (1 to 2 years)
Candidates should possess a Bachelor’s degree in business, computer science, or a related field, along with 8+ years of experience, including at least 3 years in a leadership role within a SaaS or financial technology company. They should also have 10+ years of experience in loan servicing, with previous experience managing software product or an educational equivalent. Furthermore, 3+ years of experience working on an Agile team in SaaS product management is required.
The Senior Director, Product Management will be responsible for developing and communicating a clear product vision and strategy, driving innovation in claims servicing technology, leading and inspiring a team of product managers and business analysts, overseeing the claims products, managing the end-to-end product lifecycle, conducting market research, gathering and analyzing customer feedback, and ensuring regulatory compliance within the mortgage industry.
Modernizes mortgage loan servicing with software
Sagent modernizes mortgage loan servicing for banks and lenders by providing software solutions that enhance efficiency and user experience. Their products include AI-embedded tools for automating documents, offering real-time predictive insights, and generative AI-based chat features. These tools enable financial institutions to manage millions of consumer loans effectively while ensuring compliance and operational efficiency. Sagent primarily serves banks and mortgage lenders, operating on a software-as-a-service (SaaS) model that generates revenue through subscriptions and service contracts. Their platforms focus on a mobile-first consumer experience, allowing homeowners to manage their mortgages easily, resolve issues quickly, and access expert advice, which boosts customer satisfaction and helps financial institutions lower costs and improve servicing values.