Openly

Senior Director, Claims Product Management (Remote, US)

United States

Not SpecifiedCompensation
Senior (5 to 8 years)Experience Level
Full TimeJob Type
UnknownVisa
Insurance, Financial ServicesIndustries

Position Overview

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  • Job Type:
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Openly is rebuilding insurance from the ground up, re-envisioning and enhancing every aspect of the customer experience. We are seeking a visionary and results-oriented Senior Director of Claims Product Management to lead the strategic direction and execution of our claims product portfolio. This new role will be instrumental in shaping the future of our claims experience, driving innovation, and ensuring operational excellence. Reporting to VP, Product & Strategy, the Senior Director will partner closely with senior leadership across Product, Engineering, Claims Operations, and other key stakeholders to define and deliver world-class claims solutions that align with Openly's overall business strategy and enhance customer satisfaction.

The Openly Difference

We created Openly because we saw an evident gap in the market for premium insurance made simple. Consumers deserve more complete coverage at competitive prices.

  • The Price Difference: Using cutting-edge data and technology, we provide you with customizable, competitive prices to protect your most valuable assets.
  • The Policy Difference: Coverages are truly customizable to meet your individual protection needs, for both standard coverages and optional add-ons.
  • The Experience Difference: From tailored claims handling to highly responsive customer service, we are focused on making the home insurance purchasing process a better overall experience.

Welcome to your next adventure

At Openly, our people are just as important as our product. For us, collaboration, communication, and work-life balance are more than nice-to-haves— they’re the must-haves that make us who we are. We believe a great company is the result of a shared set of values, so we look for these qualities in every candidate we hire:

  • Integrity
  • Empathy
  • Teamwork
  • Curiosity
  • Urgency

We've designed our hiring process with you, the candidate, in mind. At every step, you have the chance to present your strengths and learn more about what makes Openly a great place to work.

Diversity, Equity, & Inclusion

We embrace individuality and believe diverse teams are winning teams. Our commitment to inclusion across race, gender, age, religion, identity, and experience drives us forward every day.

Responsibilities

  • Strategic Leadership & Vision:
    • Partner with Claims Leadership to define the overarching claims strategy and translate that strategy into a comprehensive vision for Openly's claims product portfolio.
    • Provide strategic leadership and mentorship to the claims product management team, setting a long-term vision that aligns with Openly’s broader goals.
    • Translate the product vision into actionable initiatives, driving alignment and measurable impact across multiple functions.
    • Lead company-wide initiatives and product strategies within the claims space.
  • Product Portfolio Management:
    • Oversee the entire lifecycle of Openly's claims product suite, from ideation and market research to development, launch, and ongoing optimization.
    • Serve as a subject matter expert in claims product innovation and design, modeling best practices for product leadership across the company.
  • Stakeholder Collaboration & Influence:
    • Build strong, trust-based relationships across Claims Operations, Engineering, Legal/Compliance, and other departments to drive collaboration and unified execution.
    • Influence through clear communication, storytelling, and data, ensuring executive-level alignment on priorities and outcomes.
  • Innovation & Differentiation:
    • Drive innovation within the claims product space, exploring new technologies, data-driven insights, and process improvements to create differentiation.

Requirements

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Application Instructions

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Company Information

Openly is rebuilding insurance from the ground up. We are re-envisioning and enhancing every aspect of the customer experience. Doing this requires a rapidly growing team of exceptional, curious, empathetic people with a wide range of skill sets, spanning technology, data science, product, marketing, sales, service, claims handling, finance, etc.

Skills

Claims Management
Product Management
Leadership
Strategic Planning
Team Building
Customer Experience
Data-Driven Decision Making

Openly

Home and landlord insurance solutions provider

About Openly

Openly modernizes the home and landlord insurance market by providing premium insurance products through independent agents. Their policies, underwritten by a financially stable carrier, focus on comprehensive coverage for homeowners and landlords. Openly uses advanced technology and data analytics to offer accurate pricing and better risk assessment, ensuring clients receive fair premiums and quality service. The company aims to simplify the insurance process, making it easy for clients to manage their policies while enhancing customer satisfaction.

Boston, MassachusettsHeadquarters
2017Year Founded
$231.2MTotal Funding
SERIES_DCompany Stage
Data & Analytics, Financial ServicesIndustries
201-500Employees

Benefits

Health Insurance
Dental Insurance
Vision Insurance
Life Insurance
Disability Insurance
Paid Vacation
Paid Holidays
Parental Leave
401(k) Company Match
Home Office Stipend
Professional Development Budget
Wellness Program

Risks

Rapid expansion could strain operational capabilities and customer service quality.
New carrier launch may face regulatory challenges in 17 states.
Focus on technology exposes Openly to risks of tech failures or cyber threats.

Differentiation

Openly uses advanced data analytics for accurate pricing and risk assessment.
The company partners with independent agents for personalized service and expert advice.
Openly offers a streamlined quoting and claims process for enhanced customer satisfaction.

Upsides

Openly raised $100M in Series D funding to expand operations and business reach.
The company serves 30,000 independent agents across 21 states in the U.S.
Integration of AI in underwriting enhances risk assessment and customer satisfaction.

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