Claims Director, Auto Physical Damage (Remote, US)

Position Overview

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Openly is rebuilding insurance from the ground up, re-envisioning and enhancing every aspect of the customer experience. We are a rapidly growing team of exceptional, curious, and empathetic people with a wide range of skill sets.

Why Join Openly?

• Established Success, Rapid Expansion: Openly operates in 24 states, serving thousands of independent agents and policyholders, with ongoing national expansion.
• Strategic Growth Backed by Leaders in Innovation: Supported by leading investors including Google’s “Gradient” AI-focused fund, Allianz X, Eden Global Partners, Advance Venture Partners, Obvious Ventures, Clocktower Technology Ventures, and Point Judith Capital.
• Shape Openly’s Future: With a strong foundation, Openly offers unparalleled opportunities to directly influence our trajectory and make a significant impact as we scale and revolutionize the insurance industry.

For more on Openly's mission, view this video: https://vimeo.com/267654520

Openly is seeking a Senior Leader to spearhead the design, implementation, and leadership of their new Auto Claims Team. The primary objective is to revolutionize the traditional claims experience for the industry, agents, and policyholders. This role reports to the VP of Claims.

Strategic Responsibility: As a foundational leader, you will architect our Auto Physical Damage claims infrastructure from the ground up. This includes selecting and integrating cutting-edge vendors, leveraging innovative technology, developing lean and customer-centric processes, ensuring regulatory compliance, and cultivating a best-in-class internal desk adjustment team.

Core Responsibilities

• Collaborate with the Claims Director, Auto Casualty, to ensure consistent claims philosophy, streamlined processes, and a unified policyholder experience across all auto claims.
• Blueprint and build the foundational structure and processes for all Auto Physical Damage claims, setting the standard for efficiency and customer satisfaction.
• Champion and contribute to the evolving operational strategy and vision for the entire Openly Claims organization.
• Drive superior claim outcomes by managing operational metric targets, including loss dollars, loss adjustment expenses, claim average cycle time, customer experience, employee experience, and regulatory compliance.
• Partner with Vendor Management and Technology Teams to evaluate and select best-in-class vendor partners.
• Innovate and implement sophisticated segmentation rules for claim routing, optimizing the intelligent use of technology, personnel, and vendors.
• Collaborate with the Data Strategy team to design robust key operational metrics and automated reporting.
• Provide critical policy and claims feedback in collaboration with the Insurance Product team.
• Act as a visible ambassador for Openly at leading claims industry events and forums.
• Maintain an understanding of emerging industry trends, evolving regulatory landscapes, and breakthrough technological advancements.
• Foster a highly collaborative and cross-functional team environment.