Claims Manager
American Family Insurance Group- Full Time
- Junior (1 to 2 years)
The Claims Director, Auto Physical Damage role requires a Senior Leader to architect and implement the new Auto Claims Team, establishing a foundation for efficient and customer-centric claims processes. This includes selecting vendors, ensuring regulatory compliance, and cultivating a best-in-class internal desk adjustment team. Strong operational leadership and strategic vision are essential, along with the ability to drive superior claim outcomes and influence product development.
As the Claims Director, you will collaborate with the Claims Director, Auto Casualty, to ensure consistent claims philosophy and a unified policyholder experience. You will blueprint and build the foundational structure for all Auto Physical Damage claims, championing the operational strategy and vision for the entire Openly Claims organization. Key responsibilities include managing operational metrics, partnering with Vendor Management and Technology Teams, innovating claim routing rules, collaborating with the Data Strategy team, providing policy feedback to the Insurance Product team, and representing Openly at industry events while staying current on industry trends and regulations.
Home and landlord insurance solutions provider
Openly modernizes the home and landlord insurance market by providing premium insurance products through independent agents. Their policies, underwritten by a financially stable carrier, focus on comprehensive coverage for homeowners and landlords. Openly uses advanced technology and data analytics to offer accurate pricing and better risk assessment, ensuring clients receive fair premiums and quality service. The company aims to simplify the insurance process, making it easy for clients to manage their policies while enhancing customer satisfaction.