Sr Dir Live Seller Success/Host Ops at eBay

San Jose, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Ecommerce, Live CommerceIndustries

Requirements

12+ years of experience in operations, ecommerce, or marketplace management roles
Proven success scaling global programs or platforms with measurable efficiency gains
Strong understanding of seller ecosystems and two-sided marketplace dynamics
Demonstrated ability to balance strategic vision with detailed operational execution
Experience leading global, cross-functional teams
Excellent analytical and process design skills; data-driven approach to problem-solving
Innovative thinker, comfortable challenging the status quo to drive growth
Exceptional communication and leadership skills, with a global mindset

Responsibilities

Lead the design and execution of global seller success frameworks for live commerce
Identify and eliminate friction points and failure modes in the seller journey
Develop efficient, scalable playbooks and operational processes for seller enablement
Partner with the selling team and global cross-functional partners to align on scaling strategy
Define and monitor KPIs for live commerce seller performance and success
Drive growth in live sellers through structured enablement programs
Create global systems for knowledge-sharing and host matching to connect top sellers with new talent
Foster a culture of continuous improvement and operational innovation across geographies

Skills

Seller Success

Host Operations

Live Commerce

Global Strategy

Operations

Enablement

Playbooks

KPIs

Cross-Functional Collaboration

Scaling

Ecommerce

Metrics

Knowledge Sharing

eBay

Global online marketplace for buying and selling

About eBay

eBay is an online marketplace where individuals and businesses can buy and sell a wide range of products, including electronics, fashion, and collectibles. Users can list items for auction or use the 'Buy It Now' option for immediate purchases. eBay stands out from competitors with its vast selection, user-friendly interface, and strong buyer and seller protections, including free shipping on many items. The company's goal is to facilitate seamless transactions while generating revenue through transaction fees, advertising, and subscription services.

San Jose, CaliforniaHeadquarters

1995Year Founded

$6.5MTotal Funding

IPOCompany Stage

Consumer Software, Consumer GoodsIndustries

10,001+Employees

Benefits

Health Insurance

401(k) Company Match

Paid Vacation

Parental Leave

Risks

Niche e-commerce platforms like StockX and Poshmark may draw away eBay's customers.

Social media platforms with shopping features could divert traffic from eBay.

Direct-to-consumer brands bypassing marketplaces may reduce eBay's seller base.

Differentiation

eBay offers a unique auction-style listing alongside 'Buy It Now' options.

The platform provides robust buyer and seller protections, enhancing trust in transactions.

eBay's vast product selection includes new, refurbished, and second-hand items.

Upsides

eBay's acquisition of GSI Commerce strengthens its position as a global commerce partner.

The rise of social commerce offers eBay opportunities to integrate social shopping features.

Increased focus on sustainability aligns with eBay's refurbished and second-hand product categories.

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