Responsibilities

As the Senior Customer Training Specialist, you will manage and ensure that teams adhere to product development and program management standard methodologies, drive overall project execution, and ensure design control standards are met. You will develop and implement customer training programs to support customers in late-stage Analytical Development (AD) and QA/QC, build relationships and trust, and support commercial success. This includes creating and aligning strategy for Customer Training concept, owning the definition and delivery of customer training solutions, partnering with cross-functional teams to plan and carry out customer education and training plans, and leading Customer Excellence Training solutions projects. You will also focus on post-sale customer training, establish and supervise content for marketing/product management teams, conduct trainings, and empower internal colleagues to deliver a well-rounded customer solution. Furthermore, you will partner with marketing, product management, and the bio/pharma beyond discovery vertical team to develop long-term strategic plans and potentially travel as needed for projects, meetings, and onsite customer trainings.