Sr Customer Success Specialist - Variable Operations (F&I and Sales Management) - MST Time Zone

United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Automotive, Software, Cloud Computing, SaaSIndustries

Requirements

Candidates must reside near a major airport in the CST time zone and possess a deep understanding of CDK product functionality and industry insights. They should be adept at discussing product reporting to demonstrate improvement ratios and providing guidance to help customers achieve industry standards. The role requires the ability to identify and advise on additional opportunities throughout client engagement to improve expansion propensity and recommend best practices to ensure processes are added to routine sales and service processes. Continuous learning on the CDK suite of products and dealership operations through L&P and cross CSS product training is essential, as is providing documented feedback to learning teams for new content creation.

Responsibilities

The Sr Customer Success Manager is responsible for client satisfaction and success by understanding customer business needs and driving the value of CDK solutions. They will maximize adoption and utilization of CDK products, help customers achieve value, drive client engagement, and minimize churn. This role involves identifying and nurturing additional revenue opportunities in partnership with sales, developing productive working relationships with the CSM team, and providing proactive product-specific expertise. Responsibilities include discussing and demonstrating CDK product functionality, providing guidance on best practices, completing client training and operational adjustments, resolving advanced-level blockers, and participating in and leading scaled webinars. The role also requires consistent documentation of dealer engagements relating to improved performance and staying current with automotive industry trends.

Skills

Customer Success Management

SaaS

Product Adoption

Client Engagement

Churn Reduction

Revenue Generation

Sales

Automotive Industry

Dealership Operations

F&I Management

Sales Management

CDK Global

Integrated software solutions for automotive retail

About CDK Global

CDK Global provides integrated software solutions specifically designed for the automotive retail industry. Their products help auto dealerships manage various operations such as billing, customer relationship management (CRM), inventory management, and service scheduling. By using these software tools, dealerships can streamline their processes, improve customer experiences, and increase sales. Unlike many competitors, CDK Global focuses on the unique challenges of the automotive market, including the transition to electric vehicles (EVs), and tailors its solutions to meet these evolving needs. The company's goal is to enhance the efficiency and productivity of its clients through advanced technology, ultimately driving the automotive retail industry forward.

Hoffman Estates, IllinoisHeadquarters

1972Year Founded

IPOCompany Stage

Automotive & Transportation, Enterprise SoftwareIndustries

5,001-10,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Paid Vacation

401(k) Company Match

Tuition Reimbursement

Risks

Tekion's lawsuit could lead to significant legal expenses and reputational damage.

Antitrust lawsuit resulted in a $100 million payout, indicating potential legal vulnerabilities.

Cybersecurity breach impacted major clients, potentially leading to loss of trust and business.

Differentiation

CDK Global specializes in integrated software solutions for the automotive retail industry.

The company offers a subscription-based model for its software solutions.

CDK Global focuses on EV transition challenges, tailoring solutions for evolving industry needs.

Upsides

Increased focus on cybersecurity can enhance CDK Global's reputation and client trust.

Digital transformation in automotive industry presents opportunities for expanding software offerings.

Rise of EVs creates demand for specialized dealership software solutions by CDK Global.

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