Sr Customer Success Manager at Nooks

El Segundo, California, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Defense Technology, GovernmentIndustries

Requirements

Proven experience managing enterprise or government customer relationships
Strong understanding of defense contracting and government program management
Familiarity with industrial security and classified operations
Excellent communication, problem-solving, organization, and stakeholder management skills
Eligible to work in the U.S
Secret Clearance Eligible

Responsibilities

Serve as the primary point of contact for DefTech and government clients and their sponsors, driving satisfaction and retention
Lead pre- and post-contract implementation and ensure operational readiness across classified infrastructure solutions
Partner cross-functionally to identify process improvements and expansion opportunities, and to ensure company-wide execution on customer needs

Skills

Key technologies and capabilities for this role

Customer Success ManagementEnterprise Account ManagementGovernment Customer RelationsDefense ContractingGovernment Program ManagementIndustrial SecurityClassified OperationsStakeholder ManagementCross-functional Collaboration

Questions & Answers

Common questions about this position

What is the salary range for the Senior Customer Success Manager role?

The salary range is $103,000 - $126,000 USD.

Is remote work an option for this position?

This information is not specified in the job description.

What skills are required for this Senior Customer Success Manager role?

Required skills include proven experience managing enterprise or government customer relationships, strong understanding of defense contracting and government program management, familiarity with industrial security and classified operations, and excellent communication, problem-solving, organization, and stakeholder management skills.

What is the company culture like at Nooks?

Nooks values innovation, collaboration, and a service-first mindset.

What eligibility requirements are there for this role?

Candidates must be eligible to work in the U.S. and Secret Clearance Eligible.

Nooks

Virtual collaboration platform for sales teams

About Nooks

Nooks.ai offers a virtual collaboration platform tailored for sales development representatives (SDRs) and business development representatives (BDRs). The platform features video conferencing, virtual bullpens, and live call listening, enabling real-time interaction and coaching among team members. Nooks.ai stands out by recreating the energetic environment of a physical sales office, which helps increase connects and meetings. The company's goal is to enhance sales performance and team dynamics through improved outbound calling efficiency.

Gum Spring, West VirginiaHeadquarters

2020Year Founded

$68.1MTotal Funding

SERIES_BCompany Stage

Data & Analytics, Enterprise SoftwareIndustries

201-500Employees

Benefits

Company Equity

Remote Work Options

Risks

Competition from Zoom and Microsoft Teams expanding into sales enablement.

Economic downturns may affect subscription renewals and client acquisitions.

Data privacy concerns with AI-driven analytics could deter potential clients.

Differentiation

Nooks.ai replicates the energy of a physical sales office virtually.

The platform offers real-time interaction, coaching, and analytics for sales teams.

Nooks.ai integrates seamlessly with existing sales tools for enhanced analytics.

Upsides

Nooks.ai raised $43M in Series B funding for AI Sales Assistant Platform.

The platform's AI tools promise to make sales reps 10x more productive.

Nooks.ai is named a Rising Star in Forbes' 2023 Cloud 100 list.

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