Sr Customer Success Manager - Banking

Calgary, Alberta, Canada

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Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Cloud Computing, Enterprise Software, Artificial Intelligence, Financial ServicesIndustries

Requirements

Candidates must have a minimum of 7 years of related work experience or equivalent, with experience in leveraging or critically thinking about integrating AI into work processes. Comfort running projects independently, improving complex issues through analysis and resolution, and succeeding in collaborative work environments are required. ServiceNow certifications are also necessary.

Responsibilities

The Customer Success Manager will act as an advocate for customers, overseeing a portfolio to help them achieve business outcomes and foster greater adoption and usage of ServiceNow products through prescriptive guidance. This role involves bringing ServiceNow's best practices and innovations to customers, ensuring they are technically healthy and on the most recent product version. The manager will leverage and assist in developing new Success Plays, work with customers to create new use cases and success stories, and ensure customers obtain maximum value from their ServiceNow investment. They will also guide other ServiceNow teams to address customer issues, oversee identified projects, and ensure escalated clients are resolved quickly.

Skills

Customer Success Management

AI Integration

Workflow Automation

Data Analysis

Prescriptive Guidance

ServiceNow Platform

Problem-Solving

Client Relationship Management

Project Management

ServiceNow

Cloud-based platform for digital workflows

About ServiceNow

ServiceNow offers a cloud-based platform that helps businesses automate and manage their operations, improving efficiency and enhancing customer and employee experiences. The Now Platform includes applications for IT operations, customer service, human resources, and security operations, all accessible over the internet. Targeting large enterprises across various industries, ServiceNow operates on a software-as-a-service (SaaS) model, generating revenue through subscription fees and professional services. The company's goal is to streamline business processes and drive digital transformation for its clients.

Santa Clara, CaliforniaHeadquarters

2004Year Founded

$81.5MTotal Funding

IPOCompany Stage

Consulting, Consumer Software, Enterprise SoftwareIndustries

10,001+Employees

Benefits

Generous family leave

Flexible PTO

Matched Donations

Retirement benefits

Annual learning stipends

Paid volunteer time

Risks

Competitors like Nvidia and Google Cloud may outpace ServiceNow in AI advancements.

Over-reliance on AWS infrastructure could pose risks if AWS changes its strategy.

The departure of Era Software's co-founder may lead to strategic shifts within ServiceNow.

Differentiation

ServiceNow's Now Platform offers comprehensive digital workflow solutions across multiple business functions.

The company focuses on large enterprises, providing tailored solutions for diverse industries.

ServiceNow's SaaS model ensures steady recurring revenue through subscription fees.

Upsides

ServiceNow's partnership with AWS enhances AI-powered workflows, driving enterprise innovation.

The integration with Crowe Cyber Economic Risk Analyzer boosts ServiceNow's cybersecurity capabilities.

ServiceNow's AI-driven campaign with Idris Elba increases brand visibility and engagement.

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