Sr Customer Success Manager at Entrata

Amsterdam, North Holland, Netherlands

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years), Expert & Leadership (9+ years)Experience Level

Full TimeJob Type

UnknownVisa

Property Management, Real Estate, PropTech, SaaSIndustries

Requirements

Minimum 5 years Customer Success or experience within a consultative customer facing role, ideally within a SaaS or Tech based company
Ability to think strategically, to navigate through and understand complex business goals
Proven experience managing teams or within a team leadership capacity
Fluent English in combination with either German, French, Spanish or Dutch at a native level
Willingness and understanding of what it means to operate in a scale-up environment
Knowledge of Multifamily Industry or Prop Tech solutions considered an advantage
Ability to travel up to 20% of the time

Responsibilities

Manage a portfolio of strategic customers, ensuring that their objectives and needs are met
Conduct regular meetings with your customers to review solution performance and provide best practice recommendations
Create a tailored success plan, in partnership with Sales, to secure continued success and growth of your customer portfolio
Advise customers on process and system risks based on organizational constraints and develop solutions to mitigate risks
Lead and participate in cross functional meetings regarding client services and product strategy
Support team members collaboration with Development and Product teams to ensure that the Entrata platform continues to evolve and meet the needs of our customers
Travel with your respective team members to visit their customers as required
Act as a mentor and coach new EMEA team members
Maintain a high-level knowledge of each of the Entrata offerings and configuration options
Offer thought leadership at industry events and customer conferences

Skills

Key technologies and capabilities for this role

Customer Success ManagementAccount ManagementStrategic Customer ManagementRelationship BuildingLeadershipCross-Functional CollaborationOperational StrategyStakeholder Management

Questions & Answers

Common questions about this position

What is the location for this Sr Customer Success Manager role?

The role is based in Entrata’s EMEA office in Amsterdam, the Netherlands.

What experience is required for this position?

A minimum of 5 years in Customer Success or a consultative customer-facing role is required.

Is this a remote position?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

What does Entrata's company culture emphasize?

Entrata values transparent communication, executive town halls, collective excellence, boldness, resilience, and different perspectives.

Entrata

Property management software with integrated tools

About Entrata

Entrata provides property management software that simplifies the management of apartment communities. Its platform offers a single-login access to various online tools, including websites, mobile apps, payment processing, lease signing, accounting, and resident management. This software allows property management companies to operate more efficiently by integrating with third-party applications through an open API, enabling customization of their technology solutions. Unlike many competitors, Entrata focuses on creating a comprehensive suite of tools that enhance both operational efficiency and resident experiences. The goal of Entrata is to streamline property management processes and improve the overall experience for both property managers and residents.

Lehi, UtahHeadquarters

2003Year Founded

$493.2MTotal Funding

GROWTH_EQUITY_VCCompany Stage

Enterprise Software, Real EstateIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Disability Insurance

Health Savings Account/Flexible Spending Account

Paid Vacation

Flexible Work Hours

Remote Work Options

401(k) Retirement Plan

401(k) Company Match

Wellness Program

Mental Health Support

Parental Leave

Employee Discounts

Risks

'Inception Fraud' poses a significant risk to property management companies, including Entrata.

The convergence of hospitality and residential technology increases competition in the multifamily market.

New tech-enabled hospitality companies can challenge Entrata's market position.

Differentiation

Entrata offers a single-login, open-access platform for property management.

The platform integrates with third-party applications through an open API.

Entrata serves over 20,000 apartment communities with comprehensive management tools.

Upsides

Entrata's partnership with Freddie Mac enhances residents' financial stability through credit-building.

The integration with Respage boosts marketing and automation capabilities for property managers.

Entrata's expanded API program facilitates seamless technology integrations with partners like Hott Solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free