Sr. Customer Success Manager at UiPath

Tokyo, Japan

Apply Now

Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Technology, Automation, SoftwareIndustries

Requirements

Capable in building strong relationships
Collaborative, Listener & Advisor
Empathy & sympathy
Strong presentation skills
Excellent verbal & written skills
Experience in Sales, Consultant or Customer Success
Analytical & Strong problem solving
Multi-lingual, English (as minimum)
Project management
Support or Presales experience
Software development/Testing
Hands on digital Technology
Software delivery and implementation
Customer conflict solving
Understand application landscape

Responsibilities

Ensure customers see the Automation Add Value and realization of business objectives
Act as a strategic & trusted advisor to the customer
Empathize with every aspect of the customer experience, putting customers’ needs first
Maintain high levels of customer engagement by regularly engaging with customers
Drive higher customer satisfaction and loyalty by addressing customers challenges and warranty renewals
Enable customers to drive Automation journey using workshops, training, enablement sessions, and becoming product experts
Conduct business reviews to ensure the Automation journey remains on track
Immerse the UiPath Culture and CS passion into the relationship building with customers
Build customer communities & networks to drive collaboration across industries
Provide a voice back to the product team of what our customer need
Enable adoption of UiPath products and drive higher customer retention
Increase customer NPS & CSAT scores & customer feedback
Develop Customer Success assets and methods, and work with the Key Account Managers from Sales to create new or refine existing onboarding materials
Help drive customer references and case studies
Partner closely with other cross-functional team members to translate business needs and product requirements into new solutions for customers
Mentor and provide guidance to newer RPA Technical Account Managers and partner with UiPath’s Account Executives to help them be more effective
Proactively spot and correct any issues that could affect customer satisfaction or retention
Comply at all times with UiPath’s policies

Skills

RPA

Automation

AI Agents

Customer Success

Product Adoption

Customer Engagement

Business Reviews

Workshops

Training

NPS

CSAT

Churn Reduction

UiPath

Robotic process automation software solutions

About UiPath

UiPath provides robotic process automation (RPA) solutions that help businesses improve their efficiency by automating repetitive tasks. Their software allows organizations to create AI-driven workflows and manage these processes through cloud-based orchestration. This means that users can set up automated tasks that run without human intervention, which helps to lower operational costs and boost productivity. What sets UiPath apart from its competitors is its extensive marketplace for third-party integrations, allowing users to enhance their automation capabilities with additional tools and solutions. The main goal of UiPath is to empower organizations to streamline their operations and focus on more strategic activities by reducing the time spent on mundane tasks.

New York City, New YorkHeadquarters

2005Year Founded

$1,936.8MTotal Funding

IPOCompany Stage

Enterprise Software, AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Flexible Work Hours

Remote Work Options

Risks

Rapid AI agent evolution may outpace UiPath's current RPA offerings.

High implementation costs and rigidity of traditional RPA tools could deter clients.

Emergence of platforms like Salesforce's Agentforce may provide competitive alternatives.

Differentiation

UiPath offers AI-driven workflows enhancing business efficiency through intelligent automation.

The company provides robust governance and multiple robots on a single virtual machine.

UiPath's marketplace for third-party integrations expands its ecosystem and customer solutions.

Upsides

UiPath leads the 2024 Everest Group automation assessment, showcasing industry leadership.

The launch of AI Trust Layer enhances governance of GenAI features across the platform.

Collaboration with The Bank of East Asia expands UiPath's enterprise automation solutions.

Land your dream remote job 3x faster with AI

Try Jobo Free