Sr Customer Service Representative at Thermo Fisher Scientific

Bengaluru, Karnataka, India

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Life SciencesIndustries

Requirements

2-3 years of experience interacting with customers in an SSC/multinational/office atmosphere
Experience with ERP systems preferred but not crucial
High school graduate required; Bachelor’s Degree preferred but not crucial; candidates with meaningful experience and knowledge will also be considered
Proficient Microsoft Office user
High integrity and compliance
Attention to detail and accuracy
Good problem-solving skills and ability to multitask under tight deadlines
Self-motivation, passion, positive demeanor, and excellent teammate
Strong written and verbal communication skills
Good interpersonal skills and ability to prioritize workload efficiently
Judgment and tact in dealing with internal and external customers
Ability to work on own initiative on daily routine tasks and solving system issues
Ability to handle ambiguity, act without all details, sense of ownership, see the bigger picture, “can-do” demeanor, and proactive solution-focused approach

Responsibilities

Provide outstanding customer service to external customers and internal collaborators in invoicing, administration, order management, quotations, and master data
Deal with customer requirements, handle partner concerns, process and follow up on relevant requests within division guidelines, collaborating with sales, commercial, distribution, and finance to fulfill requests or resolve issues
Become proficient in Customer Relationship Management systems
Implement company policies, operational regulations, and departmental training guidelines
Deliver on daily/weekly/monthly key performance indicator metrics
Engage in efficiency and productivity initiatives
Play a key role in assignments/projects as required by business expectations
Consistently apply process expectations, demonstrate attention to operational details, and leverage computer systems to maintain high data accuracy and quality
Develop and review training materials and support new joiner trainings
Use relevant daily customer service reports
Assess individual customer requirements and direct activities to appropriate partner departments if required
Participate in cross-training and cross-support activities for other customer service teams to meet seasonal business requirements

Skills

Key technologies and capabilities for this role

Customer ServiceInvoicingOrder ManagementQuotationsMaster DataCRMAdministrative SupportData AccuracyTraining Materials

Questions & Answers

Common questions about this position

Is this position remote or office-based?

The position is based in the Bangalore office with standard office environmental conditions.

What experience is required for this Sr Customer Service Representative role?

The ideal candidate will possess 2-3 years of experience interacting with customers in an SSC/multinational/office atmosphere.

What key skills are needed for this customer service position?

Key skills include strong written and verbal communication, good interpersonal skills, attention to detail, problem-solving, multitasking under tight deadlines, and proficiency in Microsoft Office.

What is the salary or compensation for this role?

This information is not specified in the job description.

What makes a strong candidate for this customer service representative position?

Strong candidates demonstrate self-motivation, passion, a positive demeanor, excellent teamwork, a proactive solution-focused approach, sense of ownership, and the ability to handle ambiguity and prioritize workload efficiently.

Thermo Fisher Scientific

Provides life sciences products and services

About Thermo Fisher Scientific

Thermo Fisher Scientific offers a variety of products and services that support scientific research and healthcare, including laboratory equipment, reagents, and software solutions. Their products are used in applications like protein biology, real-time PCR, and sequencing, serving clients such as academic institutions and pharmaceutical companies. Unlike competitors, Thermo Fisher emphasizes customer support and education, helping clients optimize their experiments. The company's goal is to be a leading provider of life sciences solutions that contribute to a healthier and safer world.

Waltham, MassachusettsHeadquarters

1956Year Founded

$17MTotal Funding

IPOCompany Stage

Biotechnology, HealthcareIndustries

10,001+Employees

Risks

Increased competition in single-use bioprocessing may impact market share.

Sale of anatomical pathology business could create a temporary product gap.

Investment in miDiagnostics may face regulatory challenges affecting returns.

Differentiation

Thermo Fisher offers a comprehensive range of life sciences products and services.

Their well-known brands include Thermo Scientific, Applied Biosystems, and Invitrogen.

They provide strong customer support and educational resources to optimize client workflows.

Upsides

Expansion of biologics production facility enhances capacity for precision biologics monitoring.

Investment in miDiagnostics aligns with demand for rapid diagnostic solutions in BioPharma.

Collaboration with Mainz Biomed positions them in the growing cancer detection market.

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