Sr. Collections Specialist (remote) at First American

Fort Mill, South Carolina, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Mortgage, Real Estate, Financial ServicesIndustries

Requirements

High School diploma or equivalent (some college preferred)
Typically 4-7 years of high-volume commercial collections experience
Excellent verbal and written skills with strong negotiation and active listening skills
Problem solving, time management, and organizational skills
Excellent customer service skills with the ability to manage conflict and negotiate successful outcomes
Strong attention to detail
Strong knowledge of billing procedures, collections techniques, and accounts receivable
Able to thrive working in a fast-paced collaborative environment and manage multiple priorities
Strong computer skills including Microsoft Office applications
Strong knowledge of state and federal Fair Debt Collections Laws, US Bankruptcy Code, and bankruptcy procedures and regulations
Able to analyze and interpret complex documents to make sound decisions and recommendations
Experience with mainframe system Oracle or related operating systems
Able to interact and communicate with individuals at all levels of the organization
Availability to work 11am-8pm EST

Responsibilities

Performs a variety of collection activities including collection calls, correspondence, negotiating payment plans, and maintaining records of all communication
Provides customer service regarding collections issues, processes customer refunds, processes and reviews account adjustments, and resolves client discrepancies
Responsible for collection of highly complex/difficult accounts and situations
Provide specialized collection work, gathering detailed financial information and negotiating resolutions
Assist team members with difficult or complex accounts and situations, utilizing technical knowledge of collections, procedural guidelines, and industry knowledge
Prepare weekly and monthly updates and status reports of outstanding delinquencies
Provides financial counseling to discuss and resolve debt situation within established limits

Skills

Key technologies and capabilities for this role

CollectionsPayment NegotiationCustomer ServiceAccount AdjustmentsFinancial AnalysisMortgage Servicing

Questions & Answers

Common questions about this position

Is this position remote?

Yes, the Sr. Collections Specialist position is remote.

What experience is required for this role?

Typically requires 4-7 years of high-volume commercial collections experience, along with a High School diploma or equivalent (some college preferred).

What key skills are needed for the Sr. Collections Specialist position?

Required skills include excellent verbal and written communication with strong negotiation and active listening, problem-solving, time management, organizational skills, excellent customer service, strong attention to detail, and knowledge of billing procedures, collections techniques, accounts receivable, and Fair Debt Collections Laws.

What is the company culture like at First American?

The company has an inclusive, people-first culture that has earned numerous accolades, including being named to the Fortune 100 Best Companies to Work For® list for ten consecutive years, and awards for best place to work for women, diversity, and LGBTQ+ employees.

What makes a strong candidate for this collections specialist role?

A strong candidate will have 4-7 years of high-volume commercial collections experience, excellent negotiation and customer service skills, strong knowledge of collections laws and procedures, and the ability to thrive in a fast-paced collaborative environment while handling complex accounts.

First American

Provides title insurance and real estate services

About First American

First American provides title insurance, specialty insurance, and various real estate-related services. Their title insurance protects homebuyers and property owners from potential ownership disputes and financial losses related to real estate transactions. The company offers a platform called myFirstAm®, which allows users to access property information, manage orders, and streamline the closing process from any device. Unlike many competitors, First American has a vast database of property data, with over 5.5 billion document images, making it a leading provider of real estate data solutions. The company's goal is to facilitate smooth real estate transactions while ensuring that clients' investments are protected.

Santa Ana, CaliforniaHeadquarters

1889Year Founded

$800.2MTotal Funding

VENTURE_UNKNOWNCompany Stage

Financial Services, Real EstateIndustries

10,001+Employees

Benefits

401k matching

Health, vision, dental insurance

Professional development

Risks

Data breach allegations could harm First American's reputation and lead to legal issues.

Integration of Mother Lode may face challenges and financial risks.

Dependence on digital transformation poses risks if technology advances rapidly.

Differentiation

First American offers comprehensive title insurance and settlement services nationwide.

The company provides a vast database of over 5.5 billion document images.

First American's digital platform, myFirstAm®, enhances real estate transaction efficiency.

Upsides

Acquisition of Mother Lode expands First American's market share in California.

Docutech purchase boosts First American's digital mortgage revenue by 38%.

Growing fintech trends align with First American's digital transformation strategy.

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