Sr. Business Process Consultant, ServiceNow Finance & Supply Chain (Source-to-Pay) Solutions

Responsibilities

The Sr. Business Process Consultant will serve as a process expert for Finance, Supply Chain, and/or Source-to-Pay departments, driving process definition, re-engineering, and gap analysis of current and future-state processes during workshops with key customer sponsors and stakeholders; lead customers in leveraging ServiceNow’s standard capabilities to improve their processes; lead customer design workshops focused on ServiceNow Platform and Solution functionality; own support of key customer process owners/Subject Matter Experts (SMEs); guide customers in completing required documentation such as business requirement workbooks; draft persona-based and functionality-focused user stories, their acceptance criteria, testing strategy, and knowledge transfer; guide and advocate for the customer’s needs throughout the engagement; support internal unit testing of developed solutions; drive customer unit and user-acceptance testing requirements; be a lead member of an overall engagement project team; prepare all customer-facing deliverables focused on process; juggle multiple and complex projects/initiatives; promote continuous improvement practices for delivery/engagement materials; support specific sales activities when required; provide training and mentoring to other members of the ServiceNow delivery team and partner ecosystem; and travel up to 50% annually, driven by customer needs and internal meetings.