Sr. Business Analyst at Voya Financial

Hartford, Connecticut, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Retirement ServicesIndustries

Requirements

Bachelor’s degree in Business, Information Technology, or a related field (Master’s degree preferred)
6+ years of experience in business analysis, with at least 3 years in an OMNI or digital environment
Proven experience in resolving production issues and managing incident response processes
Strong understanding of OMNI platforms and peripherals
Excellent analytical, problem-solving, and communication skills
Ability to work independently and collaboratively in a fast-paced environment
Proficiency in data analysis tools (e.g., Excel, SQL, Tableau, Power BI)

Responsibilities

Investigate and resolve production issues by identifying root causes, coordinating with the Business, Application Maintenance, Development and QA teams, and implementing long-term solutions
Collaborate with product owners, developers, QA, and support teams to ensure seamless delivery of enhancements and fixes
Act as a liaison between business stakeholders and technical teams to translate business needs into clear, actionable requirements
Lead the analysis, documentation, and validation of business and functional requirements for OMNI and peripherals
Monitor and analyze system performance and user feedback to identify opportunities for continuous improvement
Support change management efforts by preparing documentation, training materials, and communication plans
Ensure solutions align with enterprise architecture, security standards, and compliance requirements
Mentor junior analysts and contribute to best practices in business analysis and production support

Skills

Business Analysis

Production Support

Root Cause Analysis

OMNI Recordkeeping

Retirement Operations

Cross-Functional Collaboration

Voya Financial

Provides financial services and retirement solutions

About Voya Financial

Voya Financial offers a range of financial services, including retirement plans, investment management, and insurance products, to help individuals and businesses achieve financial wellness. Their services cater to individuals seeking retirement planning, employers looking to enhance employee benefits, and institutions needing tailored investment management. Voya stands out from competitors through its commitment to inclusiveness and corporate responsibility, which helps attract clients and talent. The company's goal is to build long-term relationships with clients, ensuring they achieve financial confidence and a fulfilling life.

New York City, New YorkHeadquarters

2014Year Founded

IPOCompany Stage

Fintech, Financial ServicesIndustries

5,001-10,000Employees

Benefits

Health Savings Account (HSA)

Flexible Spending Accounts (FSA)

Rally wellness program

Employee Assistance Program (EAP) and Work Life Services

Behavioral Health Family Support Program

Livongo support for diabetes, hypertension, and weight management

AccessHope cancer support

Wellthy caregiving assistance

Back-up child care and elder care

Health Advocate

ABLE accounts

Legal insurance

Identity theft protection

Voya Foundation Matching Gift Program

Risks

Increased competition from fintech companies may erode Voya's market share.

Operational challenges in integrating OneAmerica's business could affect service quality.

Regulatory scrutiny on fees may impact Voya's pricing strategies and profitability.

Differentiation

Voya's commitment to inclusiveness and corporate responsibility sets it apart in the market.

The acquisition of OneAmerica's retirement plan business expands Voya's client base significantly.

Voya's focus on digital financial planning tools enhances client engagement and satisfaction.

Upsides

Voya's ESG commitment aligns with the growing investor focus on sustainable investing.

The financial wellness market's growth offers significant opportunities for Voya's programs.

AI integration in investment management can enhance Voya's strategies and client outcomes.

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