Fraud Analyst
KalshiSalary not specified
Full Time
Entry Level & New Grad
Not SpecifiedCompensation
Junior (1 to 2 years), Mid-level (3 to 4 years)Experience Level
Full TimeJob Type
UnknownVisa
Financial Services, BankingIndustries
Requirements
- High School Diploma, GED or equivalent certification
- At least 1 year of experience in Process Management
- At least 1 year of experience with Google Suite
- At least 1 year of retail branch experience
- Preferred Qualifications
- Bachelor’s Degree
- Lean, Agile, Six Sigma, Business Process Management, or Project Management certification
- At least 1 year of experience in Compliance or Risk Management
- At least 2 years of experience in Process Management
Responsibilities
- Assist with transaction clearing related to various requests including additional information documentation or verification requirements
- Conduct customer outreach on fraudulent accounts and/or suspicious items, obtaining purpose and explanation of transactions
- Perform outreach and authentication to external customers utilizing verification procedures to resolve issues and clear pending financial items
- Perform activities related to program case management
- Primary focus to assist with new account documentation collection, along with supporting peers with additional requests
- Engage internal associates, partners and LOBs to reach customer resolution
- Provide assistance and support for central fraud program case management
- Support communications and change management for related work assignments
- Drive forward our well managed agenda to promote adherence to LOB standards, policies and procedures
Skills
Key technologies and capabilities for this role
Questions & Answers
Common questions about this position
What is the salary range for this Sr. Associate, Process Manager position?
This information is not specified in the job description.
Is this role remote or does it require office presence?
This is a hybrid role where associates spend 3 days per week in-person at one of the offices listed on the job posting, with Fridays as enterprise-wide virtual work days and Monday through Thursday as in-person days.
What are the basic qualifications for this position?
Candidates need a High School Diploma, GED or equivalent, at least 1 year of experience in Process Management, 1 year with Google Suite, and 1 year of retail branch experience.
What is the team environment like at Capital One for this role?
You will be part of a smart, talented team responsible for creating and enhancing processes, excelling in a team environment with beautifully-designed team areas for in-person collaboration.
What makes a strong candidate for this Process Manager role?
Strong candidates have preferred qualifications like a Bachelor’s Degree, Lean/Agile/Six Sigma/BPM/Project Management certification, 1+ year in Compliance or Risk Management, and 2+ years in Process Management, along with excellent communication, attention to detail, adaptability, and ability to influence.
Capital One
Offers diverse financial products and services
About Capital One
Capital One provides a variety of financial services aimed at making banking accessible and easy for everyone. The company offers products such as credit cards, savings accounts, car loans, and business checking accounts, catering to both individual consumers and small businesses primarily in the United States. Capital One's approach includes user-friendly banking solutions with no fees or minimums for checking accounts, allowing customers to manage their finances more effectively. They generate revenue through interest on loans, credit card fees, and investment banking services. What sets Capital One apart from its competitors is its strong commitment to financial inclusion and literacy, demonstrated through community partnerships and educational initiatives, such as collaborations with Khan Academy. The company's goal is to create a more inclusive financial system and empower customers with the knowledge and tools they need to make informed financial decisions.
McLean, VirginiaHeadquarters
2014Year Founded
$15.9MTotal Funding
IPOCompany Stage
Fintech, Financial ServicesIndustries
10,001+Employees
Benefits
Medical, Dental, & Vision coverage
Onsite Health Centers
Prescription saving with network of local pharmacies
Stock Purchase Plan
Education Assistance
401(k)
Flexible Spending Accounts
Life and Disability insurance
Generous paid time off + corporate & floating holidays
Registered dieticians on site, cooking classes and free virtual fitness classes
Employee Assistance Program
Risks
Increased competition in subscription management tools may dilute Capital One's advantage.
Over-reliance on partnerships could expose Capital One to technological risks.
Departure of key personnel like Joe Rodriguez may affect risk management continuity.
Differentiation
Capital One offers user-friendly banking with no fees or minimums for checking accounts.
The company partners with Khan Academy to provide financial literacy education.
Capital One is the first major U.S. bank to offer subscription management tools.
Upsides
Capital One's mobile app is a model for secure, user-friendly digital banking.
Data sharing with Worldpay enhances payment security and fraud prevention.
Partnerships with fintechs like Minna Technologies improve customer experience.
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