Sr. Associate Operations Specialist- Order Management -10984 at Coupa Software

Pune, Maharashtra, India

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Software, SaaS, Spend ManagementIndustries

Requirements

4+ years experience in business operations or financial analysis
Ability to think outside the box, with a keen focus on operational efficiency
Experience with standard software tools (Office, Google Suite, Salesforce, etc.), emphasis on Microsoft Excel
Highly productive and proactive with minimal oversight
Exceptional analytical and quantitative skills
Ability to communicate effectively between all levels within the organization
Hands-on: willingness to roll up your sleeves on all projects regardless of scope

Responsibilities

Drive the order form execution process for EMEA/APAC based deals, working with and directly supporting the deal desk organization
Support order management team with Salesforce operations including but not limited to opportunity auditing, contract documentation, and CPQ data management
Ensure proper revenue documentation is obtained and attached for all closed / won Salesforce opportunities in a timely manner
Support customer provisioning process to ensure correct products are delivered to the customer in a timely manner
Support and analyze acquisition / integrations for provisioning, CPQ / entitlement tracking, and overall order management process
Partner with internal stakeholders and business application team on future improvements for back-office operations and reporting processes
Support “ad-hoc” operations related projects and analysis as deemed necessary by supporting manager / operations team
Maintain contract and subscriptions records for all active customer accounts ensuring accuracy and completeness
Support the customer instance decommissioning process to ensure timely and accurate removal of services in accordance with internal policies and customer requirements

Skills

Key technologies and capabilities for this role

SalesforceOrder ManagementSales OpportunitiesProvisioningEntitlements AnalysisRevenue RecognitionFinancial Planning

Questions & Answers

Common questions about this position

What does the company culture at Coupa feel like?

Coupa has a collaborative culture driven by transparency, openness, and a shared commitment to excellence, with a focus on teamwork.

What are the main responsibilities of this Sr. Associate Operations Specialist role?

Responsibilities include driving order form execution for EMEA/APAC deals, supporting Salesforce operations like opportunity auditing and CPQ data management, ensuring revenue documentation, supporting customer provisioning, and partnering on process improvements.

What skills or qualities make an ideal candidate for this position?

The ideal candidate has a passion for ensuring accurate and aligned processes, can support CVM and Sales teams with contract and entitlement questions, and effectively maintains the accuracy of global customer entitlement records.

Is this a remote position or does it require office work?

This information is not specified in the job description.

What is the salary or compensation for this role?

This information is not specified in the job description.

Coupa Software

Cloud-based spend management and procurement solutions

About Coupa Software

Coupa Software provides a cloud-based platform for spend management and procurement solutions. Its suite of tools helps businesses manage their expenditures by integrating procurement, invoicing, and expense management into one system. This integration reduces inefficiencies that occur when these processes are handled separately. Coupa serves a wide range of clients, from large enterprises to mid-sized companies, across various industries. The company operates on a subscription-based model, allowing clients to pay a recurring fee for access to its tools, which can be scaled as needed. Coupa differentiates itself from competitors by offering a user-friendly interface that resembles online shopping, promoting high user adoption and satisfaction. The goal of Coupa Software is to help businesses control costs and improve financial efficiency through its comprehensive platform.

San Mateo, CaliforniaHeadquarters

2006Year Founded

$164.4MTotal Funding

IPOCompany Stage

Enterprise SoftwareIndustries

1,001-5,000Employees

Benefits

Insurance Package

Family Support

Legal Assistance

Student Loan Assistance

Employee Assistance

Discounts

Risks

Rising AI model costs could impact Coupa's pricing strategy and competitiveness.

Increased competition from AI-integrated procurement solutions may challenge Coupa's market position.

Security and trust in digital payments require continuous enhancements to avoid reputational damage.

Differentiation

Coupa integrates procurement, invoicing, and expense management into a single cloud-based platform.

The company offers a user-friendly interface that mimics online shopping for high adoption rates.

Coupa's robust data set of over $7 trillion in spend enhances decision-making capabilities.

Upsides

AI-driven procurement solutions are gaining traction, enhancing efficiency and decision-making.

Coupa's focus on supply chain visibility earned it a 2024 Top Software & Tech Award.

The shift in procurement to a strategic growth lever aligns with Coupa's comprehensive solutions.

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