Sr Analyst, Business Process Effectiveness at Comcast

Philadelphia, Pennsylvania, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Media, Technology, TelecommunicationsIndustries

Requirements

Ability to lead end-to-end deployment planning and execution for frontline-facing tools
Expertise in monitoring implementation progress, adoption metrics, risks, gaps, and opportunities for improvement
Skills in developing and maintaining change management and deployment playbooks with repeatable processes
Capability to assess organizational readiness, design communication strategies, and manage resistance to change
Proficiency in creating and tracking success metrics, providing actionable insights to leadership
Experience facilitating feedback loops and continuous improvement cycles
Ability to define success metrics for new systems or processes and establish tracking plans
Skills in developing scalable plans and processes to speed time to market and improve efficiency
Strong interaction skills with matrixed cross-functional teams (field and corporate) to secure alignment
Consistent exercise of independent judgment and discretion in significant matters
Regular, consistent, and punctual attendance; ability to work nights, weekends, variable schedules, and overtime as necessary
Understanding of Operating Principles and commitment to customer experience, teamwork, learning, Net Promoter System, results, inclusion, and ethical practices

Responsibilities

Lead end-to-end deployment planning and execution for frontline-facing tools, ensuring alignment with operational goals and timelines
Monitor implementation progress and adoption metrics, identifying risks, gaps, and opportunities for improvement
Develop and maintain change management and deployment playbooks with repeatable processes for scalability and consistency
Assess organizational readiness, design communication strategies, and manage resistance to change
Create and track success metrics for tool adoption and process effectiveness; provide actionable insights to leadership
Facilitate feedback loops and continuous improvement cycles, incorporating frontline input
Define success metrics for each new system or process and establish plans to track, monitor, and measure them
Develop repeatable and scalable plans and processes to speed time to market and improve operational efficiency
Interact closely with matrixed cross-functional teams to secure alignment
Other duties and responsibilities as assigned

Skills

Change Management

Deployment Planning

Process Improvement

Adoption Metrics

Stakeholder Management

Communication Strategies

Risk Assessment

Success Metrics

Cross-Functional Collaboration

Implementation Best Practices

Comcast

Comcast Corporation is a global media and technology company.

About Comcast

Philadelphia, PennsylvaniaHeadquarters

1963Year Founded

$42.3MTotal Funding

IPOCompany Stage

10,001+Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) Company Match

Paid Vacation

Paid Parental Leave

Tuition Reimbursement

Unlimited Paid Time Off

Risks

Competition from streaming services impacts Comcast's traditional cable TV business.

5G technology enables new competitors in the broadband market, threatening Comcast's market share.

Consumer scrutiny of data caps and pricing could lead to reputational damage.

Differentiation

Comcast's acquisition of Nitel enhances its managed services offerings in the enterprise sector.

Comcast's digital equity grants highlight its commitment to corporate social responsibility.

Comcast's involvement in rural broadband initiatives opens new markets and customer bases.

Upsides

Comcast's $150M investment in Rio Rancho boosts internet speed and connectivity.

Transform Wealth LLC's investment indicates confidence in Comcast's financial health.

Comcast's expansion efforts could lead to increased customer satisfaction and retention.

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