Sr Account Manager, Wealth Management Advisory at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Wealth ManagementIndustries

Requirements

Excellent oral and written communication skills
In-depth Functional / Industry Knowledge of personal trust, estate, guardian and Advisory services and products, usually acquired through related work experience
Knowledge of internal bank trust functions
Analytical, problem solving, and organizational skills
Highly flexible and adaptable to change
Technical skills / systems knowledge (e.g., Excel, Microsoft Word, Workday) is required
A College or University degree and/or relevant experience

Responsibilities

Coordinates account administration for fiduciary, investment management, IRAs, and custody accounts for complex client relationships
Develops and maintains working knowledge of governing documents and account agreements
Receives service requests from clients and partners and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions
Coordinates resolution of client issues; informs client of steps taken to resolve requests or problems
Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information
Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups
Assists Relationship Advisors, in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up to date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity
Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
Assists Relationship Advisors with business development and client presentations
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures
Able to serve as a key subject-matter expert and mentor to other more junior-level employees
May manage daily operational activities and supervise day-to-day work of junior-level employees (but not a formal management role)
More technically sound in area of expertise and has broader knowledge of other areas
Delivers a work product that requires less revision
Able to facilitate discussions and reach decisions