Sr. Account Manager, Wealth Management Advisory at Northern Trust

Chicago, Illinois, United States

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial Services, Wealth ManagementIndustries

Requirements

Excellent verbal and written communication skills
In-depth functional/industry knowledge of personal trust, estate, guardian, and advisory services and products, usually acquired through related work experience
Knowledge of trust functions
Analytical, problem-solving skills

Responsibilities

Coordinates account administration for fiduciary, investment management, estate settlement, guardianship, and/or custody accounts for complex client relationships
Coordinates resolution of client issues and informs clients of steps taken to resolve requests or problems
Develops and maintains working knowledge of governing documents and account agreements
Receives service requests from clients and partners and communicates to service partners; obtains appropriate information from partners and clients to facilitate service changes or transactions
Oversees development of appropriate action plans for client servicing events and ensures execution and follow-up; communicates with clients regularly to inform them of account set-up or status, document requests, or other information
Engages the Client Support Services Team on execution of client servicing events, account opening and closing, cash movement, and fee set-ups
Identifies service efficiency enhancements, process improvements, and service delivery using creative and proactive measures
Develops and maintains a working knowledge of various business applications critical to relationship management including client on-line tools
Assists Relationship Advisors in account acceptance process, discretionary request analysis and process, compliance management and annual account review process; ensures appropriate documentation is collected and imaged; ensures systems information is up-to-date; ensures accurate set up and review of fees; documents services provided, specialized procedures, and ongoing written communications with client as appropriate in managing daily activity
Assists Relationship Advisors with business development and client presentations
Serves as a key subject matter expert and mentor to other more junior level employees
May manage daily operational activities and supervise day-to-day work of junior level employees (but not a formal management role)
More technically sound in area of expertise and has broader knowledge of other areas
Facilitates discussions and reaches decisions