Sr Account Executive at Abbott

Seoul, South Korea, South Korea

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Not SpecifiedCompensation

Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Healthcare, DiagnosticsIndustries

Requirements

Bachelor’s degree
2~3 years field sales experience
Excellent interpersonal skills
Written and oral communication skills in English
Strategic thinking and excellent execution
Positive attitude, smart attire, and controllable aggressiveness
Troubleshooting/problem-solving skills
Service-minded and customer orientation
Basic application know-how

Responsibilities

Ensure instrument analytical turnaround time (uptime/repair/maintenance)
Conduct customer business reviews (KPI reviews)
Manage customer relationships and thoroughly plan, prepare, and follow up on customer visits (pre-call plan, post-call notes)
Identify customer training requirements and deliver customer training
Coach customers and share knowledge (education)
Identify and resolve customer pain points (troubleshooting)
Replenish and control customer inventory
Build image and brand in the eyes of the customer
“Sell” or reinforce Abbott’s total solution value offering
Collect and transmit VOC (Voice of Customer)
Contact distributor for certain business opportunities
Manage VPT process for new instrument opportunities (Value Expansion)
Renewals of most assigned accounts (adhering to standard renewals procedures)
Menu expansion (utilization of existing products; new product launches)
Service sales
Product promotion
Forecast and order management
Identify/open door for opportunities to expand offering into other departments (prospecting)
Price management
Lifecycle management of product
Contract lifecycle and compliance
NPS responsibility (incl. hot sheets)
Management of inter-client relationships
Assay availability and performance
Instrument installation & commissioning
Manage customer maintenance
Aforce use and maintenance (CRM)
Driving customer loyalty (resolving customer issues, NPS, Operational Customer Business Review with Lab)
Elevate all customer challenges immediately as needed

Skills

Account Management

Customer Retention

Value Expansion

KPI Reviews

Customer Relationship Management

Customer Training

Troubleshooting

Inventory Control

Service Sales

Sales Forecasting

Contract Renewals

Product Promotion

Voice of Customer

Net Promoter Score

Business Development

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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