specjalista(-ka) relacji z klientem at Santander

Płock, Masovian Voivodeship, Poland

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Banking, Financial ServicesIndustries

Requirements

Minimum secondary education
Minimum one year of experience in banking and desire to develop in this sector
Values contact with people and long-term relationships based on trust
Sets ambitious goals and feels comfortable knowing what to strive for
Likes to work both individually and in a team to achieve jointly set goals
Nice to have:
Communicative English skills enabling contact with foreign clients and assistance in selecting appropriate banking products
Category B driving license

Responsibilities

Supporting clients in selecting the best banking products and services
Ensuring professional service and the best experiences related to visiting the branch
Offering and promoting banking products
Realizing individual and team sales tasks, for which monthly premiums are awarded at an attractive level
Telephone and direct contact with clients
Building long-term relationships with bank clients and acquiring new ones
Daily handling of cash transactions (in cash branches) and non-cash transactions
Working in accordance with applicable procedures and quality standards

Skills

Key technologies and capabilities for this role

Customer ServiceClient RelationsBanking ProductsSalesTeamworkGoal Oriented

Questions & Answers

Common questions about this position

What employment contract can I expect for this role?

The position offers an employment contract for the first 7 months, with the possibility of an indefinite contract after the onboarding period.

Is this a remote or on-site position, and where is it located?

This is a stationary (on-site) position located in the 4th Branch in Płock at al. Jachowicza 49.

What are the key requirements to apply for this customer relations specialist role?

Candidates need at least secondary education, minimum one year of experience in banking with a desire to develop in the sector, value people contact and long-term trust-based relations, set ambitious goals, and enjoy both individual and team work.

What is the company culture like at Santander?

The company values relationships with people, diversity among employees, providing the best customer experience in the financial sector, and believes everyone can bring a unique perspective regardless of individual predispositions.

What makes a strong candidate for this position?

Strong candidates have at least one year of banking experience, enjoy building long-term client relationships based on trust, set ambitious goals, work well individually and in a team under leader Joanna Tomczak-Patek, with communicative English and category B driving license being advantageous.

Santander

Provides banking, investment, and insurance services

About Santander

Santander Bank provides a variety of financial services to individuals, small businesses, and large corporations in the United States. Its offerings include savings and checking accounts, loans, credit cards, and investment products. The bank also has specialized services through Santander Investment Services and insurance products via Santander Securities LLC. Santander stands out from its competitors by focusing on community growth, committing $13.6 billion to support initiatives like the 'Cultivate Small Business' program, which aids early-stage entrepreneurs, especially from underrepresented groups. The bank generates revenue through interest on loans, service fees, and commissions, while promoting responsible banking practices and financial education. Santander's goal is to empower individuals and businesses, enhance community prosperity, and provide comprehensive financial solutions.

Boston, MassachusettsHeadquarters

1902Year Founded

$75MTotal Funding

POST_IPO_DEBTCompany Stage

Fintech, Financial ServicesIndustries

10,001+Employees

Benefits

Health, dental, & vision

401k

Flexible PTO

Parental & sick leave

Discounts: technology, travel, auto, fitness, & tuition

Risks

ISO 20022 transition may challenge smaller business partners.

'Quishing' attacks pose a growing threat to consumer security.

Openbank faces competition in the U.S. high-yield savings market.

Differentiation

Santander's Openbank offers a 5.00% APY high-yield savings account nationwide.

The bank's Inclusive Communities Plan pledges $13.6 billion for community initiatives.

Santander's ISO 20022 adoption enhances operational efficiency and data management.

Upsides

Openbank's high-yield savings account attracts more U.S. customers.

Santander's renewable energy financing highlights commitment to sustainable investments.

Proactive cybersecurity measures enhance customer trust and protect digital assets.

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