Specialist, Transaction Processing at S&P Global

Hyderabad, Telangana, India

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Financial ServicesIndustries

Requirements

A minimum of 2 years of experience in a B2B collections environment
Exceptional verbal and written communication skills in English
Strong problem-solving abilities with a commitment to providing excellent customer service
High attention to detail and a goal-oriented mindset
Ability to prioritize tasks, manage multiple responsibilities, and meet deadlines effectively
Proficiency in MS Office, particularly Excel, is advantageous
Familiarity with SAP, Salesforce, or HighRadius in an Accounts Receivable environment is a valuable asset

Responsibilities

Proactively engage with clients through calls and emails to follow up on overdue invoices, ensuring timely payments
Implement and uphold policies and procedures related to payment, cancellation, and the suspension/termination of customer services
Take full ownership of customer disputes, guiding them through to resolution effectively
Ensure compliance with internal controls and established processes in all activities undertaken
Conduct reconciliations of Sales Ledger accounts as necessary to maintain accurate financial records
Provide prompt and comprehensive responses to both customer and internal inquiries
Escalate debt-related issues to the account manager and line manager as needed
Collaborate closely with order management, customer service, cash applications, and sales management teams to resolve customer queries and disputes in a timely manner
Deliver general customer service support regarding refunds, payment forms, discrepancies, tax forms/procedures, payment histories, and statements of account
Document and report customer status through account reviews, notes, and meetings with various business stakeholders
Assist in maintaining accurate customer contact information to ensure effective communication
Perform other related tasks as required to support the team
Contribute to mutual support and knowledge sharing within the global Credit and Collections team

Skills

Accounts Receivable

Collections

Customer Dispute Resolution

Sales Ledger Reconciliation

Verbal Communication

Written Communication

B2B Collections

S&P Global

Provides financial information and analytics services

About S&P Global

S&P Global provides financial information and analytics to a wide range of clients, including investors, corporations, and governments. The company offers services such as credit ratings, market intelligence, and indices, which help clients understand and navigate the global financial market. S&P Global's products work by utilizing advanced data analytics and research to deliver insights that assist clients in making informed decisions and managing risks. Unlike many competitors, S&P Global has a diverse range of divisions, including S&P Global Ratings and S&P Dow Jones Indices, which allows it to cater to various financial needs. The company's goal is to support clients in driving growth while also committing to corporate responsibility and positive societal impact.

New York City, New YorkHeadquarters

1917Year Founded

IPOCompany Stage

Data & Analytics, Financial ServicesIndustries

10,001+Employees

Benefits

Health Insurance

Unlimited Paid Time Off

Professional Development Budget

401(k) Company Match

Family Planning Benefits

Employee Discounts

Risks

Integration challenges with new acquisitions like ProntoNLP may cause operational issues.

Increased competition from AI-driven platforms like Brooklyn Investment Group.

Dependence on volatile credit ratings market could impact revenue stability.

Differentiation

S&P Global integrates advanced AI tools for superior financial analytics capabilities.

The company offers comprehensive ESG solutions, meeting growing sustainability demands.

S&P Global's diverse divisions provide a wide range of financial services globally.

Upsides

Acquisition of ProntoNLP boosts data analytics and sentiment scoring capabilities.

Rising demand for ESG data enhances S&P Global's market position.

Expansion into India strengthens S&P Global's research and insights offerings.

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