Specialist, Sales Operations at Samsung Austin Semiconductor

San Jose, California, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Semiconductor, TechnologyIndustries

Requirements

Bachelor’s degree or experience in Sales Operations/order management (preferred)
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to calculate figures and amounts
Strong proficiency with office software including PowerPoint, Excel, Word
Inclusive, adapting style to the situation and diverse global norms
Avid learner, approaching challenges with curiosity and resilience, seeking data to build understanding
Collaborative, building relationships, humbly offering support and openly welcoming approaches
Innovative and creative, proactively exploring new ideas and adapting quickly to change

Responsibilities

Provide operational support to local sales managers, sales representatives, HQ personnel, and customers by responding to inquiries and resolving sales-related issues in a timely and professional manner
Collaborate closely with internal stakeholders and customer operations teams to assess the impact of scheduling issues, recommend mitigation strategies, and align on viable alternative solutions
Track and manage all open orders—including expedited requests—by verifying pricing, coordinating with HQ to ensure inventory availability, and monitoring shipment and billing progress
Process daily Sales Orders (SO) and Delivery Orders (DO) based on customer Purchase Orders (PO), and continuously track billing status to ensure accurate revenue recognition
Assist in month-end closing activities to maximize recognized revenue and ensure monthly sales targets are achieved
Manage customer Purchase Orders and generate sales reports as needed; maintain accurate and up-to-date documentation for cross-functional teams
Set up new customer accounts by collecting required documentation, and maintain accurate account information including shipping addresses, Incoterms, and other relevant data
Monitor customer credit limits and accounts receivable; resolve credit issues in coordination with customers and Samsung’s corporate credit team
Process Return Merchandise Authorization (RMA) requests and execute necessary sales billing adjustments
Develop and update operations manuals and share best practices within the Sales Operations team to ensure process consistency
Provide back-up support for teammates during PTO, weekends, or holidays on an as-needed basis
Perform other duties and responsibilities as assigned by management

Skills

Key technologies and capabilities for this role

Sales OperationsOrder ManagementPricing VerificationAccounts ReceivableInvoice ProcessingRMA ProcessingCustomer CommunicationStakeholder CollaborationSales Support

Questions & Answers

Common questions about this position

Is this role remote or does it require onsite work?

The role requires daily onsite presence in San Jose HQ location in alignment with the Flexible Work policy, with an average of 1-5% travel per year.

What are the main responsibilities of this Sales Operations Specialist role?

Responsibilities include providing operational support to sales teams and customers, tracking and managing orders, verifying pricing, processing sales and delivery orders, monitoring accounts receivable, handling RMAs, and assisting with month-end closing.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Samsung Austin Semiconductor?

The company emphasizes an inclusive culture and diverse workforce that drives innovation and growth, empowering people to be their true selves while building a better tomorrow for employees, customers, partners, and communities.

Who does this role report to?

The role reports to S.LSI Sales Administration, S&M - Sales Operations.

Samsung Austin Semiconductor

Develops advanced semiconductor technology solutions

About Samsung Austin Semiconductor

Samsung Semiconductor specializes in cutting-edge semiconductor technologies, offering ultra-high resolution sensors, ultra-fine pixel technology, gaming storage, automotive memory solutions, AI advancements, and EUV advanced processing, providing transformative solutions for device manufacturers.

Laxmi Sagar Layout, Mahadevapura, Bengaluru, Karnataka 560048, IndiaHeadquarters

N/AYear Founded

VENTURE_UNKNOWNCompany Stage

Hardware, Consumer SoftwareIndustries

5,001-10,000Employees