Specialist II at Sysco

Concord, North Carolina, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Food Distribution, LogisticsIndustries

Requirements

H.S. Diploma and minimum 5 years’ experience associated with end user technology support and IT related environments
Experience with Slack, Artifactory, Dynatrace, DataDog, Grafana, Kibana, Inteliu, Optimizely and SmartSheet
Minimum of five years customer service experience in Computer Technology
Excellent communication (written and verbal), organizational, and problem solving skills
Ability to effectively interact with several different personalities and levels of management
Self-motivated, resourceful, reliable, and trustworthy
Proficient at technical troubleshooting of desktop and laptop computers, mobile technology devices, Microsoft Windows, Microsoft Office, and other desktop software
Experience with supporting, installing, and configuring Order Entry applications
Ability to use remote support tools to troubleshoot remotely

Responsibilities

Assist BT support teams with technical support of IT infrastructure technology (workstations, laptops, iPads, PDA devices, printers, network equipment, telephones, backup appliances, wireless access points, server equipment, storage devices, routers, switches, etc.)
Train Support Specialist I associates and provide continued knowledge transfer to BT support technicians
Actively contribute to the development of policies and procedures to improve and simplify technology services across the Sysco enterprise
Participate in hardware roadmap planning sessions and test new products for compatibility and functionality
Serve as the local escalation contact for IT support issues, escalating to Sysco Team Leads and BT Support Leads as needed
Act as the local corporate IT representative to answer IT-related questions and train local staff on entering, prioritizing, assigning service requests, and utilizing the support model
Keep local management informed on technology trends and local alignment with trends to maintain system availability
Meet regularly with local senior management to report on proactive refresh cycles, hot spare inventory, anti-virus compliance, patch compliance, enterprise upgrade projects, data backups, and general technology health
Support and repair laptops, workstations, PDA devices, mobile computing technology, operating systems, and associated software
Coordinate enterprise workstation OS deployment
Provide support for printers and peripherals
Coordinate and validate problem resolution for warranty or third-party on-site repairs on IT equipment
Provide secondary support for Communications and System Support technicians

Skills

Key technologies and capabilities for this role

IT InfrastructureWorkstationsLaptopsiPadsPDA DevicesPrintersNetwork EquipmentTelephonesBackup AppliancesWireless Access PointsServersStorage DevicesRoutersSwitchesTechnical SupportTrainingIT Escalation

Questions & Answers

Common questions about this position

What is the compensation for this Specialist II position?

The pay range provided is not indicative of Sysco’s actual pay range but is merely algorithmic and provided for generalized comparison. Factors that may be used to determine rate of pay include specific skills, work location, work experience and other individualized factors.

Is this position remote or does it require travel?

The role involves working at an operating company facility with a zip code of 77077 and up to 25% travel. No remote work arrangement is specified.

What technical skills are required for this role?

The position requires technical skills to support and repair laptops, workstations, PDA devices, mobile computing technology, printers, peripherals, network equipment, servers, storage devices, routers, switches, and associated operating systems and software.

What does the team structure look like for this position?

The supervisor is the Team Leader, IT Local Support Specialist. The role involves assisting BT support teams, training Support Specialist I associates, and escalating issues to Sysco Team Leads and BT Support Leads.

What makes a strong candidate for this Specialist II role?

Strong candidates will have technical expertise in supporting a wide range of IT infrastructure devices, experience training junior staff, contributing to policies and procedures, participating in hardware roadmap planning, and acting as a local escalation contact for IT issues.

Sysco

Foodservice distribution for restaurants and healthcare

About Sysco

Sysco Corporation specializes in foodservice distribution, primarily serving restaurants, healthcare facilities, and educational institutions. The company offers a variety of products and services, including food items, kitchen equipment, and marketing support, tailored to meet the specific needs of its clients. Sysco differentiates itself from competitors by providing comprehensive solutions, such as the "Restaurants Rising Toolkit" during the COVID-19 pandemic, which helps restaurants adapt to new dining trends. The goal of Sysco is to make running a restaurant easier and more profitable for its clients.

Houston, TexasHeadquarters

1970Year Founded

IPOCompany Stage

Food & AgricultureIndustries

Benefits

Health Insurance

401(k) Retirement Plan

401(k) Company Match

Professional Development Budget

Performance Bonus

Risks

Increased competition from tech-driven solutions could impact Sysco's market share.

Reliance on partnerships for technology advancements may pose risks if results are unmet.

Socially responsible investing trends may pressure Sysco to improve ESG standards.

Differentiation

Sysco offers comprehensive B2B solutions, including food products, equipment, and marketing services.

The company provides flexible payment options and waives delivery minimums for scheduled deliveries.

Sysco's 'Restaurants Rising Toolkit' supports restaurants adapting to new dining trends.

Upsides

Sysco can capitalize on the demand for plant-based and alternative protein products.

The rise of ghost kitchens offers Sysco opportunities for specialized supply chain solutions.

Digital transformation in foodservice allows Sysco to enhance service offerings and engagement.

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