[Remote] Specialist I, Partnership Support at Grow Therapy

United States

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Not SpecifiedCompensation

Entry Level & New Grad, Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Mental Health, Healthcare, TechnologyIndustries

Requirements

Able to work Monday-Friday, 12pm-9pm EST
At least 2 years of experience in customer support (healthcare billing a plus)
At least 1 year of experience assisting customers over the phone, via live chat, and email support
Ability to easily pivot and multitask
Ability to adapt easily to an ever-changing environment
Very high attention to detail
Desire to work in a contact center environment
Take initiative and have a can-do attitude towards investigating and solving problems
Naturally empathetic individual
Experience with and knowledge of health insurance/billing
Stay cool, calm, and collected under intense interactions
Consultative and empathetic attitude
Intermediate level of technical understanding
Experience working with large databases and multiple tools simultaneously

Responsibilities

Answering live calls, chats, and emails from clinicians and clients
Collaborating with other teams within Customer Operations to help solve roadblocks for stakeholders
Working with the RCM and Engineering teams to find resolutions to bugs and billing issues
Meeting with manager to discuss QA, accept feedback, and improve communications

Skills

Key technologies and capabilities for this role

Customer SupportPhone SupportLive ChatEmail SupportMultitaskingHealthcare BillingRCMQA

Questions & Answers

Common questions about this position

What is the pay range for the Specialist I, Partnership Support role?

The base compensation range is $21.63 - $23.08 USD per hour, varying based on experience, qualifications, and location.

Is this position remote, and what are the work hours?

This is a remote-friendly position with a team of 13-15 teammates, requiring a Monday-Friday shift from 12pm-9pm EST.

What skills and experience are required for this role?

Candidates need at least 2 years of customer support experience (healthcare billing a plus), 1 year assisting via phone, chat, and email, high attention to detail, ability to multitask and adapt, empathy, health insurance/billing knowledge, and intermediate technical understanding with database experience.

What is the team structure like for this position?

You'll join a remote-friendly Payor Partnership Support Team of 13-15 teammates, reporting directly to the team's manager.

What makes a strong candidate for this role?

A strong candidate has customer support experience especially in healthcare billing, can handle phone/chat/email interactions empathetically, multitasks well in a fast-paced environment, stays calm under pressure, and takes initiative to solve problems with technical savvy.

Grow Therapy

Online platform for booking therapy sessions

About Grow Therapy

Grow Therapy is an online platform that connects clients with therapists, allowing users to easily find and book mental health services. The platform ensures quick access to therapy, promising appointments within two days, and simplifies the insurance process for therapy costs. It also provides resources for exploring medication options, enhancing its comprehensive mental health support. Grow Therapy operates across multiple states and accepts various insurance providers, aiming to make mental health services more accessible and efficient.

New York City, New YorkHeadquarters

2020Year Founded

$144MTotal Funding

SERIES_CCompany Stage

Consumer Software, HealthcareIndustries

1,001-5,000Employees

Benefits

Health Insurance

Dental Insurance

Vision Insurance

Flexible Work Hours

Unlimited Paid Time Off

Wellness Program

Competitive Salary

Risks

Increased competition from AI-driven startups threatens market share.

Integration challenges with Big Health partnership may affect service delivery.

Reliance on insurance providers exposes revenue to policy changes.

Differentiation

Grow Therapy offers a comprehensive suite of business tools for mental health providers.

The platform ensures quick therapist access, with appointments available within two days.

Grow Therapy simplifies insurance use, making therapy more accessible and affordable.

Upsides

Recent $88M Series C funding boosts expansion and product development.

Partnerships with Big Health expand service offerings and market reach.

Measurement-informed care system launch enhances patient outcomes and provider attraction.

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