Specialist, HR Service Center (Japanese Speaking) at Abbott

Selangor, Malaysia

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

HealthcareIndustries

Requirements

Bachelor’s degree with 3 years of relevant experience, or 5 years of relevant work experience without a college degree
Desirable specialization in Human Resources or Customer Service
HR Experience (Generalist or Specialist)
Customer Experience or managing multi-channel customer service platforms (phone, email, chat, webform)
Expert knowledge in HR service technology tools for Customer Relationship
Japanese speaking

Responsibilities

Provide a stellar, seamless customer experience on and offline with attentive communication skills, focusing on patience, accuracy, and compassionate listening
Solve requests and challenges via exceptional, consistent, knowledgeable, and trusted customer service
Anticipate customer needs and communicate professionally and compassionately with employees, managers, and Business HRs worldwide, articulating solutions to enhance customer experience
Handle a high volume of requests with speed and accuracy
Maintain confidentiality and safeguard employee data by adhering to compliance standards
Learn quickly, follow multi-step instructions with accuracy and attention to detail, balancing adherence to steps with judgment
Analyze information and demonstrate excellent problem-solving skills using various resources to make recommendations that drive positive customer experiences
Demonstrate strong organizational skills to manage multiple channels of workload
Create and maintain strong relationships with peers and other HR groups, navigating stakeholders and complex organizations with a focus on collaboration, anticipation, and resolution
Adhere to pre-established schedules and remain flexible to changing business demands
Receive and respond to service inquiries and requests with timely, accurate, and professional replies across multiple contact channels (email, correspondence, outbound calls, inbound calls), prioritizing work
Resolve requests based on established processes, partnering with HR service center team members or global HR groups to troubleshoot
Work with a sense of urgency appropriate for conditions
Identify at-risk/distress customer relationships and initiate corrective action compassionately using tools, resources, and timely escalation
Identify and capture customer feedback, sharing it with leadership
Identify "Roadblocks" to quality customer service in processes, practices, or policies and recommend improvements for continuous improvement

Skills

Japanese

Customer Service

Problem Solving

HR Support

Payroll

Job Evaluations

Job Architecture

Acquisitions

Confidentiality

Compliance

Abbott

Healthcare solutions in diagnostics and devices

About Abbott

Abbott Laboratories focuses on improving health through various medical technologies and health solutions. The company operates in areas such as cardiovascular health, diabetes management, diagnostic testing, nutrition, and neuromodulation for chronic pain and movement disorders. Abbott's products include advanced medical devices and diagnostic tests that help healthcare professionals and patients manage health conditions effectively. For example, their cardiovascular technologies assist in heart health management, while diabetes care products enable accurate glucose monitoring without painful fingersticks. Unlike many competitors, Abbott emphasizes accessibility and affordability in its offerings, aiming to make life-changing technologies available to a broader audience. The company's goal is to positively impact global health and well-being, supported by a commitment to sustainability and a 2030 Sustainability Plan.

Lake Bluff, IllinoisHeadquarters

1888Year Founded

IPOCompany Stage

HealthcareIndustries

10,001+Employees

Risks

Departure of key leader Dr. Adamson may affect Abbott's Heart Failure division.

Integration challenges with Medtronic could impact glucose monitor-insulin pump rollout.

Thermo Fisher's microfluidics expansion may increase competition for Abbott.

Differentiation

Abbott integrates continuous glucose monitoring with automated insulin delivery systems.

Abbott's microfluidic devices streamline diagnostic processes efficiently.

Abbott's neuromodulation products target specific nervous system areas for chronic pain relief.

Upsides

Microfluidic technology offers cost-effective solutions in diagnostics.

Strategic partnerships like Abbott-Medtronic enhance product offerings and market reach.

Significant investments indicate strong market confidence in Abbott's healthcare solutions.

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