Specialist, Customer Success at Datafold

İstanbul, İstanbul, Türkiye

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Data Analytics, Finance, Airlines, RetailIndustries

Requirements

Fresh Graduate pursuing a bachelor’s degree in engineering, Business Administration, or any other relevant degree or a maximum of 3 years’ experience in a Technical and/or Business Support function (B2B) dealing with data analysis
Desire to work in a dynamic and fast-moving startup environment
Data analytics interpretation skills with a consultancy mindset
Passion for supporting client’s growth through digital insights and engagement actions
Strong communication, interpersonal, and teamwork skills with the ability to work both independently and collaboratively
Desire to learn of technology, digital and innovation
Excellent listening, negotiation, and presentation skills

Responsibilities

Develop a deep understanding of our analytics and engagement platform and contribute to strategic plans that maximize customer retention and satisfaction in global and local markets
Maintain strong, long-lasting relationships with clients through proactive support and value-driven communication
Work closely with customers to co-create successful use cases that demonstrate business value and support growth
Act as a technical integrator and analytical advisor focused on digital analytics and user engagement strategies
Ensure Dataroid SDK and API integrations are implemented in the most efficient and scalable way for each customer
Provide product feedback and insights to the business and product teams
Ensure 100% satisfaction among all customers
Understand product infrastructure with technical and business perspective

Skills

Key technologies and capabilities for this role

Customer SuccessCustomer RetentionDigital AnalyticsData ScienceOmnichannel MarketingSDK IntegrationAPI IntegrationProduct FeedbackAnalytical AdvisorUser Engagement

Questions & Answers

Common questions about this position

What compensation and benefits does Dataroid offer?

Dataroid provides an attractive compensation package including private health insurance, company-supported pension plans, meal vouchers, commute assistance, remote work benefits, and a paid day off for your birthday.

Is this Customer Success Specialist role remote?

The role includes remote work benefits, indicating support for remote arrangements.

What skills are required for the Customer Success Specialist position?

Required skills include data analytics interpretation with a consultancy mindset, strong communication, interpersonal, and teamwork skills, excellent listening, negotiation, and presentation skills, plus a desire to learn technology, digital, and innovation.

What is the company culture like at Dataroid?

Dataroid has a dynamic and fast-moving startup environment where developers drive innovation, the team embraces challenges, explores new technologies, and focuses on impacting industries globally.

What makes a strong candidate for this role?

Strong candidates are fresh graduates or those with up to 3 years in technical/business support (B2B) data analysis, energetic, ambitious, high-performing, with passion for client growth through digital insights.

Datafold

Unified data quality platform for testing

About Datafold

Datafold provides a platform that focuses on maintaining high data quality through proactive and automated testing. The platform works by integrating into the development cycle, allowing data teams to test their data at various stages, such as during code deployments and migrations, to catch potential issues before they affect the data warehouse. This approach is different from traditional data observability tools, which mainly identify problems after they occur. Datafold aims to help data teams across different industries ensure the integrity and reliability of their data, ultimately speeding up their development processes. The company operates on a subscription-based model, generating revenue through recurring payments from its clients.

San Francisco, CaliforniaHeadquarters

2020Year Founded

$21.7MTotal Funding

SERIES_ACompany Stage

Data & Analytics, Enterprise SoftwareIndustries

11-50Employees

Benefits

Remote Work Options

Risks

Increased competition from companies like Monte Carlo focusing on data observability.

Complex data pipelines lead to more frequent data quality incidents.

Open-source tools may cannibalize subscription-based revenue model.

Differentiation

Datafold integrates deeply into the development cycle, preventing bad code deployments.

It offers automated testing during deployment, migrations, and ongoing monitoring stages.

Datafold's platform supports instant table comparison and profiling for data QA.

Upsides

Growing demand for automated data quality solutions as data complexity increases.

Partnerships with companies like dbt Labs enhance data testing capabilities.

Investment interest highlighted by Datafold's $20M Series A funding.

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