Specialist, Communication at Brixmor Property Group

Indianapolis, Indiana, United States

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Not SpecifiedCompensation

Junior (1 to 2 years)Experience Level

Full TimeJob Type

UnknownVisa

Retail, Real Estate, Property ManagementIndustries

Requirements

High school diploma or equivalent
Minimum of two (2) years of experience in a public or private safety organization or dispatching and/or call center/customer service experience
At least two (2) years of experience in a video surveillance environment or equivalent training/experience
Demonstrated initiative and ability to handle multiple assignments and meet deadlines
Highly organized and self-motivated to work independently and as part of a team
Proficient in Microsoft Office Word and Excel
Excellent computer skills and ability to master multiple applications
Capable of performing regular equipment checks and reporting failures
Ability to operate technical monitoring equipment and manage information security programs
Professional demeanor, good judgment, and discretion
Commitment to providing excellent customer service
Ability to work overtime
College degree in Criminal Justice (preferred)
Emergency telecommunicator certificate (ETC) (preferred; opportunity to earn provided)

Responsibilities

Answer, evaluate, and prioritize incoming telephone and radio calls
Communicate effectively with callers to gather complete information and determine the appropriate level of service, including dispatching police, fire, medical, security, or property management
Collaborate with on-site security personnel to resolve incidents
Provide pre-arrival emergency or medical instructions to law enforcement or fire personnel
Escalate and coordinate incidents with the OIC Supervisor
Interpret site maps and computer-aided design maps
Familiarize yourself with the layout and current threats and challenges of multiple retail centers
Maintain confidentiality of policies, procedures, emergency response information, and administrative materials
Master several computer applications for data logging, information navigation, and customer support
Understand and follow emergency and evacuation procedures for assigned retail centers
Identify and respond effectively to suspicious criminal activity
Operate and monitor surveillance cameras and programs, ensuring all equipment functions properly
Support record management and data collection efforts, including video documentation and investigation assistance
Maintain an effective video management system and maneuver cameras to document events and assist investigations
Deliver top-notch customer service to retail centers across North America via telephone interactions with customers and tenants
Support security operations via radio communications
Monitor video surveillance systems

Skills

Key technologies and capabilities for this role

customer serviceradio communicationstelephone communicationsvideo surveillancesurveillance camerasemergency dispatchsecurity operationsCAD mapsdata loggingvideo managementsite maps

Questions & Answers

Common questions about this position

What is the salary for this Communications Specialist position?

This information is not specified in the job description.

Is this role remote or onsite?

This is an onsite position.

What skills are required for this role?

Required skills include proficiency in Microsoft Office Word and Excel, excellent computer skills to master multiple applications, ability to handle multiple assignments and meet deadlines, and experience in video surveillance.

What experience is needed for this position?

A minimum of two years of experience in a public or private safety organization, dispatching, call center, or customer service is required, along with at least two years in a video surveillance environment.

What makes a strong candidate for this role?

Strong candidates will have a high school diploma, the required two years of safety/dispatching or customer service experience and video surveillance experience, proficiency in Microsoft Office, and the ability to work independently and as part of a team while handling multiple tasks.

Brixmor Property Group

Owns and operates retail shopping centers

About Brixmor Property Group

Brixmor Property Group owns and operates around 360 retail centers in the United States, serving as important locations where retailers and communities interact. Their properties range from large shopping centers to smaller spaces available for lease or sale. The company focuses on sustainable growth by revitalizing underused assets and collaborating with businesses to create lively retail environments. Brixmor's revenue comes mainly from leasing spaces to a variety of tenants, including national retailers, local businesses, and seasonal pop-up shops. They offer flexible leasing options and prime locations to attract a diverse clientele. Brixmor stands out from competitors through its commitment to community engagement and sustainable practices, ensuring that its properties remain appealing and beneficial to both tenants and local communities.

New York City, New YorkHeadquarters

1985Year Founded

$400MTotal Funding

IPOCompany Stage

Real EstateIndustries

201-500Employees

Benefits

Paid parental leave

Medical/Rx/Vision coverage

Dental

Flexible spending accounts

401(k)

Life insurance

Service days

Education assistance

Risks

Rising interest rates could impact Brixmor's financing for acquisitions and redevelopment.

E-commerce growth may reduce foot traffic to Brixmor's physical shopping centers.

Potential tenant bankruptcies could increase vacancy rates and reduce rental income.

Differentiation

Brixmor focuses on grocery-anchored centers, ensuring stable foot traffic and revenue.

The company partners with entrepreneurs to revitalize underused assets, enhancing community value.

Brixmor offers flexible leasing options, attracting diverse tenants including pop-up shops.

Upsides

Moody's upgraded Brixmor's credit rating to 'Baa2', reflecting strong operating results.

Record occupancy rates and lease retention indicate robust demand for Brixmor's properties.

Brixmor's focus on sustainability aligns with increasing tenant and investor preferences.

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