Solutions Engineer - Tokyo at OpenAI

Tokyo, Japan

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Not SpecifiedCompensation

Mid-level (3 to 4 years)Experience Level

Full TimeJob Type

UnknownVisa

Artificial Intelligence, TechnologyIndustries

Requirements

7+ years of experience in a Solutions Engineer (or similar) role, managing relationships with large, global, and complex organizations, preferably working with a technical enterprise product
Fluent in both Japanese and English, essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating effectively with teams at headquarters
Solid track record of delivering and scaling an exceptional pre-sales customer experience
Experience providing higher level security and compliance support, as well as a thorough understanding and knowledge of IT security principles and customer requirements for similar technical B2B SaaS products
Exceptional presentation and communication skills, particularly when engaging with executives and leaders
Humble attitude, eagerness to help others, and desire to pick up whatever knowledge is missing to make both team and customers succeed
High horsepower, strong problem-solving skills, adept at frequent context switching, effectively manage working on multiple projects at once with expansive ownership, and ruthlessly prioritize
Personally committed to fostering the safe and ethical evolution of AI
Based in Tokyo, Japan (hybrid work model of 3 days in office per week; relocation assistance offered)

Responsibilities

Deliver an exceptional pre-sales customer experience
Provide technical expertise in the pre-sales process, outlining the value proposition, clarifying technical requirements, and answering product-related questions
Demonstrate how the ChatGPT business product can provide solutions to customers’ business needs and deliver value, including (but not limited to) demos, use case scoping, and proof of concepts
Serve as the first line of defense for security and compliance questions, explaining standardized collateral, guiding customers toward relevant resources (e.g. trust portal), and escalating complex requirements to the appropriate teams
Create and maintain documentation, guides, and FAQs related to common questions and requirements discovered during the pre-sales process
Develop and nurture strong customer relationships during the evaluation and purchasing process
Foster customer advocacy and represent the voice of the customer with internal teams, gathering and relaying customer feedback and identifying themes across customers to incorporate into product planning
Collaborate closely with the Sales and GRC teams to ensure a seamless pre-sales experience
Partner with senior business stakeholders to understand their pre-sales needs, guide their AI strategy, and identify the highest value use cases and applications
Work with business and technical teams to demonstrate the value of solutions and recommend architectural patterns to kickstart their implementation and development

Skills

Key technologies and capabilities for this role

OpenAI APIChatGPTPre-salesTechnical DemonstrationsProof of ConceptsAI StrategySecurity ComplianceArchitectural PatternsCustomer Success

Questions & Answers

Common questions about this position

Is this role remote or based in an office?

This role is based in Tokyo, Japan, with a hybrid work model requiring 3 days in the office per week. OpenAI offers relocation assistance to new employees.

What experience is required for this Solutions Engineer role?

Candidates need 7+ years of experience in a Solutions Engineer or similar role, managing relationships with large, global, and complex organizations, preferably with a technical enterprise product. A solid track record of delivering exceptional pre-sales customer experience and experience providing security and compliance support are also essential.

What language skills are needed for this position?

Fluency in both Japanese and English is essential for partnering with customers, providing technical expertise, demonstrating value, and collaborating with teams.

What is the team like at OpenAI for this role?

The Technical Success team handles customer experience for the OpenAI API platform and ChatGPT, working with diverse customers from startups to global enterprises. You will collaborate closely with Mid Market/Enterprise Sales, Security, and Product teams.

What makes a strong candidate for this Solutions Engineer position?

Strong candidates have 7+ years in a similar role with large organizations, fluency in Japanese and English, a track record in pre-sales customer experience, and experience in security and compliance support.

OpenAI

Develops safe and beneficial AI technologies

About OpenAI

OpenAI develops and deploys artificial intelligence technologies aimed at benefiting humanity. The company creates advanced AI models capable of performing various tasks, such as automating processes and enhancing creativity. OpenAI's products, like Sora, allow users to generate videos from text descriptions, showcasing the versatility of its AI applications. Unlike many competitors, OpenAI operates under a capped profit model, which limits the profits it can make and ensures that excess earnings are redistributed to maximize the social benefits of AI. This commitment to safety and ethical considerations is central to its mission of ensuring that artificial general intelligence (AGI) serves all of humanity.

San Francisco, CaliforniaHeadquarters

2015Year Founded

$18,433.2MTotal Funding

LATE_VCCompany Stage

AI & Machine LearningIndustries

1,001-5,000Employees

Benefits

Health insurance

Dental and vision insurance

Flexible spending account for healthcare and dependent care

Mental healthcare service

Fertility treatment coverage

401(k) with generous matching

20-week paid parental leave

Life insurance (complimentary)

AD&D insurance (complimentary)

Short-term/long-term disability insurance (complimentary)

Optional buy-up life insurance

Flexible work hours and unlimited paid time off (we encourage 4+ weeks per year)

Annual learning & development stipend

Regular team happy hours and outings

Daily catered lunch and dinner

Travel to domestic conferences

Risks

Elon Musk's legal battle may pose financial and reputational challenges for OpenAI.

Customizable ChatGPT personas could lead to privacy and ethical concerns.

Competitors like Anthropic raising capital may intensify market competition.

Differentiation

OpenAI's capped profit model prioritizes ethical AI development over unlimited profit.

OpenAI's AI models, like Sora, offer unique video creation from text descriptions.

OpenAI's focus on AGI aims to create AI systems smarter than humans.

Upsides

OpenAI's $6.6 billion funding boosts its AI research and computational capacity.

Customizable ChatGPT personas enhance user engagement and satisfaction.

OpenAI's 'Operator' AI agent could revolutionize workforce automation by 2025.

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