Solutions Engineer at Extreme Networks

Salem, New Hampshire, United States

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Not SpecifiedCompensation

Mid-level (3 to 4 years), Senior (5 to 8 years)Experience Level

Full TimeJob Type

UnknownVisa

Networking, TelecommunicationsIndustries

Requirements

Expertise in wireless, switching, routing, access control, and analytics
Knowledge of Extreme Validated Configuration (EVC)
Proficiency in IP network configuration and troubleshooting
Experience with ExtremeCloud IQ management and WLAN
Understanding of high-density Wi-Fi best practices
Ability to use diagnostic tools such as Wireshark, NetAlly, automation scripts, and RF utilities
Willingness to perform occasional after-hours or weekend event support

Responsibilities

Provide technical support for high-density Wi-Fi, switching, routing, and analytics in venue and stadium environments
Serve as escalation point for customer engineering teams and coordinate with GTAC as needed
Design, install, configure, and troubleshoot Ethernet switching, fabric, and WLAN solutions
Deliver on-site and remote deployments and configuration validation
Conduct RF site surveys, spectrum analysis, and Wi-Fi optimization
Test and verify EVC solutions and overall deployment readiness
Perform hands-on lab work including solution testing, issue reproduction, hardware/software validation, and equipment staging
Act as a technical liaison with sales, engineering, and product teams
Install and configure venue analytics solutions for major-league customers
Support customers in ExtremeCloud IQ, WLAN management, analytics, and security integrations
Diagnose network issues across Layers 1–7
Develop technical documentation including MOPs, guides, and troubleshooting materials
Deliver training to customers, partners, and internal teams
Support partner and customer engineering enablement
Manage complex customer situations with professionalism
Build strong customer relationships and support long-term success
Communicate clearly with internal and external stakeholders

Skills

Key technologies and capabilities for this role

Wi-FiSwitchingRoutingAccess ControlAnalyticsIP NetworkingTroubleshootingExtremeCloud IQWLANHigh-Density Wi-FiNetwork DesignWireless Optimization

Questions & Answers

Common questions about this position

Is this a remote position or does it require on-site work?

The role involves both on-site and remote deployments, including RF site surveys, event support with occasional after-hours or weekend work, and hands-on lab work.

What technical skills are required for the Solutions Engineer role?

Key skills include expertise in wireless, switching, routing, access control, analytics, IP network configuration and troubleshooting, ExtremeCloud IQ management, WLAN, high-density Wi-Fi best practices, and tools like Wireshark, NetAlly, and automation scripts.

What is the salary or compensation for this position?

This information is not specified in the job description.

What is the company culture like at Extreme Networks?

Extreme Networks emphasizes inclusion as a core value, fostering an inclusive workplace that embraces differences and enables all employees to thrive because of them.

What makes a strong candidate for this Solutions Engineer position?

Strong candidates will have hands-on experience in network design, deployment, wireless optimization, troubleshooting in high-density environments, customer support, and cross-functional collaboration, particularly with Extreme Networks technologies.

Extreme Networks

Provides advanced networking solutions and services

About Extreme Networks

Extreme Networks specializes in advanced networking solutions that optimize and secure network operations for a variety of clients, including educational institutions, retail businesses, government agencies, and healthcare facilities. Their products include network infrastructure such as switching and routing solutions, wireless connectivity, and data center fabrics, along with cloud-based services and advanced security measures. Extreme Networks differentiates itself by offering both hardware and software solutions, as well as professional and managed services that ensure efficient network operations. Their goal is to provide comprehensive support and training to help clients maximize their networking capabilities.

Morrisville, North CarolinaHeadquarters

1996Year Founded

$16.8MTotal Funding

IPOCompany Stage

Government & Public Sector, Enterprise Software, Cybersecurity, EducationIndustries

1,001-5,000Employees

Benefits

Competitive pay

Comprehensive healthcare

HSA

Life & disability insurance

Retirement plans

Employee stock purchase program

Tuition reimbursement

PTO

Wellness programs

Risks

Securities fraud lawsuit may damage Extreme Networks' reputation and investor confidence.

Complexity of AI integration could hinder adoption of Extreme Platform ONE.

Stiff competition in cybersecurity market may affect ZTNA solution's market share.

Differentiation

Extreme Networks offers AI-powered platformization with Extreme Platform ONE.

The company provides comprehensive networking solutions, including cloud and security integration.

Extreme Networks serves diverse industries, from education to healthcare and government.

Upsides

Growing demand for AI-driven network management boosts Extreme Networks' market potential.

Expansion of 5G networks increases need for advanced networking solutions.

Rising adoption of cloud-based solutions enhances Extreme Networks' scalability and flexibility.

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